EL AL flights for disabled passengers departing from Ben-Gurion Airport:
Passengers are requested to use the special unit check-in counters, numbers 98-99 in section D.
At counters 98-99 they will be assisted by members of the special unit as they go through flight check-in. Buggies, wheelchairs and other equipment are available at these counters for the passengers' use. We will be happy to be of assistance, through this special unit, to passengers requiring medical flights: arrival by ambulance as well as stretcher transport.
EL AL flights for disabled passengers arriving at Ben-Gurion Airport:
A passenger escort awaits passengers at the entrance to the plane – based on passenger information sent by telegram from the departure station – to escort these passengers from their seats on the plane, through border control to the luggage retrieval hall and to the arrivals hall.
*Passengers are requested to remain seated on the plane until a ground crew representative arrives.
* It is very important to inform your travel agent or the EL AL reservations clerk, well in advance, so that we can make the necessary arrangements and provide the best possible service.
The U.S. Department of Transportation has published regulation No.14 CFR Part 382: "Non discrimination on the basis of Disability in Air Travel", which will become effective as of May 13, 2009.
The regulation applies on EL AL only with regard to flights that begin or end at a U.S. airport.
For information on USA regulations regarding nondiscrimination on the basis of disability in air travel
Attached 2 
files
For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (Voice) or 1-800-455-9880 (TTY)
By Telephone to the Aviation Consumer Protection Division
at 202-366-2220 (Voice) or 202-366-0511 (TTY)
By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590
On the Aviation Consumer Protection Division’s Web site airconsumer.ost.dot.gov
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