CONTACT US

Our representatives at the Telephone Service Center
will be pleased to serve you at the following telephone numbers:
+972(3)9771111 or *2250

• For information on general matters – departures and arrivals, Early Check-in At Home service, information on permitted size and weight of baggage and a list of EL AL branches around the world, press 1
• Members of the Matmid Frequent Flyer Club, press 2. It is also possible to complete transactions through an automated system
• Travel agents and companies with EL AL Company Codes, press 3
• For  the Lost Baggage Center, press 6
• Others (customers who are not Matmid members), press 7 and choose according to the following menu:
  
  On matters relating to a ticket purchased through a travel agent or bonus tickets and for issues relating to the EL AL website press 1.
  On matters relating to a ticket purchased through the EL AL Telephone Service Center or ticket purchased through the EL AL website press 2.

If you do not find the answer to your question, you can contact us through the Request Form


Customer Care Department
(Customer Relations) – Suggestions, comments and clarifications regarding the flight experience should be sent
by fax: +972(3)7602233
click here


Baggage Claims Department
Damage to luggage, total loss, missing items
Fax. +972(3)7602255
Baggage Claims Information


U.S residents - Write to:
Insurance and Claims- EL AL Israel Airlines
15 E 26th St. New York, NY 10010
OR FAX: 212-852-0793

Requests for refunds of tickets that have not been fully utilized or not used at all should be referred to the travel agent or El Al branch where the ticket was purchased.

We will be happy to offer you our best attention at all times.

Travel Israel – Useful Information