CONTACT US
Our representatives at the Telephone Service Center
will be pleased to serve you at the following telephone numbers:
+972(3)9771111 or *2250
For EL AL offices worldwide click here
General Information (Ben-Gurion Airport) +972(3)9716111
Matmid Frequent Flyer Club
You can get information about the Matmid Frequent Flyer Club and complete almost any transaction in your account on the EL AL website.
If you do not find the answer to your question, you can contact us through the Request Form
Customer Care Department
(Customer Relations) – Suggestions, comments and clarifications regarding the flight experience click here
Baggage Claims Department
Damage to luggage, total loss, missing items
Fax. +972(3)7602255
Baggage Claims Information
U.S residents - Write to:
Insurance and Claims- EL AL Israel Airlines
15 E 26th St. New York, NY 10010
OR FAX: 212-852-0793
Requests for refunds of tickets that have not been fully utilized or not used at all should be referred to the travel agent or El Al branch where the ticket was purchased.
We will be happy to offer you our best attention at all times.
Vacation Packages
To book attractive overseas vacation packages,
we are at your service at Tel. 03-5066506, Sunday – Thursday, 9am – 5pm.
Travel Israel – Useful Information