Conditions & information

Duty Free items are sold on International flights only
Purchases of Duty Free items in-flight can be paid with the following credit cards: Isracard (Euro card-MasterCard), Visa, Diners Club, American Express. Credit card purchases are limited to amounts from $8.- to $1,500.
Credit card transactions can only be performed in Israeli Shekels or American Dollars.
The exchange rate for foreign currencies to the Israeli Shekel is the selling rate of exchange for checks & transfers. The rate itself is updated weekly.
Damaged or torn bills are not accepted.
Prices are subject to change.
Please ask for a receipt on purchasing. The receipt is a warranty confirmation.
Sales of alcoholic beverages, cigarettes and other tobacco products, to minors under the age of 18, are forbidden.
Cigars are not sold on flights to/from the USA.

According to the Israeli Costoms Authorities instructions, passengers may bring the following without any import taxes or fees:
1. Wine and other alcoholic beverages: up to 2 liters of wine and 1 liter of other alcoholic beverages for persons over 18 years of age only.
2. Eau de Cologne or perfume: up to 1/4 liter for each passenger.
3. Tobacco (cigarettes or other tobacco products): up to250 grams or one packet per passenger or 200 single cigarettes per passenger for persons over 18 years of age only.
4. Israeli citizens over 2 years of age, may bring in with them other items, for self use or as a present of up to $200 value. It is hereby clarified that within the above mentioned amount, passenger may bring variety of food in a total weight of up to 3 kg, provided however, that each type of food shall not weight over 1 kg.
Purchasers of duty free items on the aircraft are responsible for acquainting themselves with the relevant import & other regulations at their destination, and shall be solely responsible for all taxes and restrictions on import of goods due on their purchases, at that destination.

Returns ,except chocolates,  will only  be accepted if returned within 30 days of purchase unopened, unused and in it's original condition together with a photocopy of the receipt by registered mail to:
EL AL head office
P.O.B 41
Ben Gurion Airport   7015001
For EL AL Dutyfree dept
Tel: 03-9717-322 Or 03-9716-088
Fax: 03-9716-298
For any faulty product you have purchased, EL AL will happily provide a refund or a replacement. Products will only  be accepted if returned within 30 days of purchase. In this case the postage will be paid for by EL AL.
Returning of products at your own cost and will not be reimbursed by EL AL.

Note that according to our refund police :
Cancellation fees: Subject to the applicable law, refund for returned products shall be provided subject to a deduction between the lower of: (1) 5% of the product's price or (2) NIS 100.