Customer Care Department

The Customer Care Department deals with all service aspects of your flight experience.

You can contact the Customer Care Department at:
fax. 03-7602233

or

by e-mail:
Israel: customer@elal.co.il

Our postal mail address:

EL AL – Israel Airlines
Customer Care Department
POB 41
Ben-Gurion Airport
70110001

Passengers residing in the United States should submit their claims to EL AL’s New York office: Click Here.

Passengers residing in the United Kingdom should submit their claims to EL AL’s UK office: Click Here.