EL AL Early Check In at Home

1. What is the EL AL Early Check-in at Home Service?
   Early Check-in at Home Service enables EL AL passengers to complete their security check and send their luggage from home or workplace 6 - 24 hours before the flight. The service is provided for a fee.
   
2. Why should I use the EL AL Early Check-in at Home Service?
   It's convenient and timesaving!
   The service considerably reduces the time required to spend at the airport, eliminating waiting on line for a security check, enabling you to arrive comfortably without your luggage, with only your carry-on bag.
   With this service you receive your boarding card at home and can proceed directly to Passport Control. Security regulations require every person using the service to be present when receiving the service.
   
3. What does the service include?
   • You can order the service by phone. The exact time for receiving the service will be arranged close to flight time.
   • Passport and ticket check
   • Security check
   • Luggage weigh-in
   • Receipt of passenger boarding pass
   • Baggage pick-up and delivery to the airport.
     
4. How and when can the service be ordered?
   The service can be ordered as soon as you have purchased an EL AL flight ticket and up to 48 hours before the flight.
   
   It is advisable to order the service up to 48 hours before the flight.
   
   For your convenience, reservations can be made Sunday – Thursday, 8am to 10pm; on Fridays and holiday eves, 8am – 2pm.
   
   Telephone Service Center: *2678 
   Or
   For your convenience link to reservations page, service representatives of the Shahar Group will respond within 4 hours.
   Service is offered Sunday – Thursday: 8am – 10pm.
   On Fridays and holiday eves: 8am – 12 noon; on Saturdays and holidays, from one hour after the Sabbath or holiday ends until 11pm.
   
   In order to ensure availability of the service it is advised to book well in advance.
   
5. Where is the service provided?
   At your home or any place between Ashdod and Haifa and in the Jerusalem area.
   
6. Is the service available for all EL AL destinations on flights departing from Israel?
   The service is available on all EL AL flights and Sun D'Or flights departing from Israel, for passengers in the specified geographical range.
   
   The service is not offered for flights departing on the Sabbath or on holidays or for flights departing close to the time that the Sabbath or holiday ends.
   Likewise, the service does not apply to code share flights.
   
7. How much does the service cost and when is the payment made?
   The service is offered to EL AL passengers – individuals, families and groups.    
   • NIS 599 for one passenger, couple or family of up to 6 passengers.
   • NIS 99 per passenger in a group of 6 or more passengers. There is no maximum size for a group. 
     
     Special prices for Frequent Flyer members:
   • 509 NIS + 30 points for one passenger or family up to 6 passengers
   • 99 NIS for any additional passenger
   • 99 NIS for passenger in a group
   • Terms of payment: Payment in advance when ordering the service.
     To pay for excess baggage, passengers should have credit cards or checks available. Payment will be collected at the conclusion of the service
     
     *When ordering the service, please provide your Matmid membership number. If you do not have the required number of points in your Club account, $1.00 will be charged for every missing point.
     
8. Where do we go when we arrive at the terminal?
   Upon arrival at the terminal you go to Passport Control, with your passport and the boarding pass that was given to you during the home check-in.
   
9. When do we have to arrive at the departure gate?
   You should be at the departure gate no later than 55 minutes before the planned departure time of your flight.
   
   
10. Is the service available to all passengers?
    Technical and legal problems prevent us from providing the service to every passenger who requests it.
    Unfortunately, passengers with special needs on the flight, as detailed below, cannot take advantage of the Early Check-in At Home service:

• A passenger who requires a medical escort on the flight or who is flying on a stretcher.
• A passenger who arrives at the airport in an ambulance.
• A passenger with special medical equipment, such as an oxygen tank.
• A passenger in a wheelchair (in certain cases the service may be possible, subject to advance approval by the Shahar company in coordination with EL AL). In any case, the boarding pass will be given at counter 99 at the airport.
• Passengers carrying weapons and ammunition.
• Passengers flying with pets.

  Book your flight to Israel

11. Until when can the service be canceled?
The service can be canceled, at no cost, up to 24 hours before the check-in crew arrives.
Canceling the service within 24 hours of the arrival of the check-in crew entails a payment for the service

Notes:

• The service is provided and managed by Shahar / Home Check-in, which bears full responsibility for it; EL AL bears no responsibility for the service.
• The service is available on EL AL flights and Sun D'Or flights only and does not apply to code share flights.
• The location, time and nature of the service are subject to change from time to time.
• The service is given subject to advance coordination with and approval of the Shahar company.
• The service is available to EL AL passengers holding Israeli passports, traveling on flights departing from Israel, according to the geographical range in which the service is offered.