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Express Check-In – Fast Check-in at a Kiosk – Frequently Asked Questions

Frequently Asked Questions about the Service:

  1. Who can use Express Check-In?
    Any passenger on an international flight holding an electronic flight ticket may use Express Check-In. Passenger identification for the flight may be based on the flight ticket number (a 13-digit number that appears on the electronic ticket), on the reservation number (PNR) or on a Matmid Club number.

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  2. Where are the stands located at Ben-Gurion Airport?
    The stands are in Terminal 3, facing Gate 32, at the entrance of the EL AL check-in area.

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  3. Until when can check-in be performed?
    Check in at the kiosk is allowed up to one hour before the flight.

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  4. Which of EL AL's overseas destinations have computerized stands for check-in?
    At present, kiosk check-in is only available for flights originating in Tel Aviv. Passengers on flights to Tel Aviv are advised to perform Express Check-In online.

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  5. I am flying with a baby. Can I check in at a computerized stand?
    Yes. A passenger flying with a baby can check in at the stand, but please note the following points:
    Since babies do not need seats, they will appear on the reservation of the adult flying with them, so please make certain the name of the baby appears during the check-in process.
    It is not possible to order a baby cot during the check-in process.
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  6. Is it possible to select a seat for the flight during the check-in procedure?
    Yes. The system allows you to choose a new seat or change the seat that was booked earlier.

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  7. We are 3 passengers traveling together. Can we check in jointly for the flight?
    You can check in up to 6 passengers as long as they are all listed on the same reservation.

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  8. I have a continuation flight on the same day. Can I check in?
    You can check in for an EL AL flight. Check-in for continuation flights are conditional on ticketing agreements with other airlines.

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  9. I am traveling with baggage. Can I check in?
    Yes. We recommend arriving at the airport at least two hours and 15 minutes before the planned departure time. After the security check and self check-in, please go to the Express Check-In counters and present your flight ticket, passport and boarding pass to have your baggage sent to the plane. Then go to Passport Control.

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  10. Can I change my seat after finishing the check-in at the self-service stand?
    Yes. You can change your seat until check-in for the flight is closed.

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