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Matmid Club Benefits

Additional Details and Information about Utilizing the Benefit for Top Platinum (TP) members


  1. Top Platinum Matmid Frequent Flyer Club members have the option of issuing baggage award vouchers from their accounts for a family member or acquaintance.

  2. The baggage benefit is for a second suitcase weighing up to 23 kilos to any of EL AL's destinations, when flying in Economy Class. (Every passenger is entitled to use the baggage award voucher for an entire flight segment).

  3. Top Platinum Matmid members holding FLY CARD or FLY CARD PREMIUM credit cards (not including accompanying passengers) will enjoy a 50% discount in money when purchasing a baggage award for a third suitcase. In addition, they will receive a 50% discount in points for family members accompanying them on the flight and listed on the same reservation and from a full price points benefit for family and friends who are not listed in the same reservation, but only for a second suitcase.
    For customers with an Israeli bank account, subject to Matmid Club regulations and rules.

  4. To take advantage of the 50% discount on a baggage award, please contact your personal customer account manager or the EL AL Telephone Service Center at Tel. 03-9771111 up to 6 hours before your flight.

  5. Baggage Prices:

    European and Mediterranean
    Basin Destinations 

    North American, Far East and
    Johannesburg Destinations

    Payment in money

    Payment in points

    Payment in money

    Payment in points

    $85

    200 points

    $100

    230 points

    For third suitcase for Top Platinum member

    Payment in money

    Payment in points
    As of November 1, 2014

    Payment in money

    Payment in points
    As of November 1, 2014

    $200

    600 points

    $200

    600 points


  6. Payment in money or points at the 50% discount for Matmid members holding FLY CARD or FLY CARD PREMIUM credit cards holders will be rounded up if the sum has a decimal point.
  7. Missing points cannot be supplemented with money.
  8. To utilize the benefit, members must enter their personal account via the identification window on the left side of the page.
  9. Type in the member’s Matmid number including control digits and password for the internet (on the left side of the page) and click on Enter.
  10. In the menu at the top of the page, choose the “Utilizing Points” category, select “Issue a baggage award” and then continue according to website directions.
  11. By October 2, 2014, the baggage award must be printed out and presented upon check-in at the EL AL counter.
    Starting at November 1, 2014 benefit details will be automatically updated in your flight reservation
  12. The voucher cannot be converted to money.
  13. The benefit may be used on all EL AL flights operated on EL AL aircraft. This voucher is not valid for code share flights and/or UP flights and/or continuation flights to destinations with other airlines, for which the baggage conditions are according to the flight route.
  14. Without detracting from the Consumer Protection regulations (cancelation of transaction), 5771 – 2010, the baggage award voucher can be canceled as follows:
    • Until one day before the flight, points for non-utilization of the baggage award will be returned to the member’s account with their original validity date.
    • After the flight, if the baggage benefit was not utilized, the voucher cannot be canceled and the points will not be returned to the account.
    • If a request to cancel the flight is submitted in advance, up to 6 hours before flight time, it will be possible to cancel the baggage award.
    • Cancelation of the baggage award will be handled by the EL AL Telephone Service Center at Tel. 03-9771111.


  15. Changes in the flight number and date of flight on the baggage award will be allowed at an EL AL counter during check in.
  16. A baggage award is valid for 6 months from the day it was issued.
  17. If the baggage award benefit is abused, the member will be charged for the cost of the service.
  18. EL AL may cancel the benefit or change its conditions at any time with no prior notice.
  19. Subject to the benefit conditions and to EL AL regulations and rules as published on the EL AL website.
  20. Regarding EL AL flights, EL AL's general transportation conditions as specified on the EL AL website will apply.
  21. Errors and omissions excepted