A. Upgrade for points (upgrade voucher)
With the introduction of a new reservations system which manages the upgrade process to Business or First Class for tickets paid for with upgrade vouchers, changes have been made in the method. To ensure the utilization of points towards an upgrade to a higher Class, the following details the new process as it will be implemented with the transition to the new system on April 4 2008.
- Reserve a seat in the original Class (upgrade to Business Class is allowed for flight reservations based on Economy Class M/S/Y fares, except for Switzerland which is based on the Y class fare only; upgrades to First Class are allowed for flight reservations in Business Class C or I class).
- Flight ticket is issued according to the original Class.
- The upgrade is made to the higher Class, subject to availability.
B. Reduced price upgrade and paid upgrade for accompanying passenger
With the transition to the new system, a reduced price upgrade, either 48 hours in advance or last minute at the airport will be offered only for points.
Likewise, it will be possible to upgrade an accompanying passenger only on board for payment and on a space available basis. Upgrading on board will entitle the Matmid Club member to points based on the original Class and not on the upgraded Class.
C. Reduced price upgrade for points 48 hours in advance and at the last minute at the airport
We are pleased to inform you that we have improved and streamlined the Personal Profile Page on the website.
With the transition to the Amadeus system on April 4 2008, a reduced price upgrade 48 hours before the flight, on a space available basis, will be made according to the preferences provided by the Club’s premium members, before each of their flights, on the Personal Profile Page on the website.
From now on, Club members who are entitled to a reduced price upgrade can enter their Personal Profile Page before each flight, from any place in the world at any time, to indicate their upgrade preferences or to check that the upgrade preferences noted there reflect their wishes.
It is important to emphasize that the upgrade will be made only according to the preferences indicated on the Personal Profile Page.
Changes in preferences regarding reduced price upgrades for points can be made up to 72 hours before every flight.
The upgrade is implemented on a space available basis and in accordance with the upgrade procedure for reduced price upgrades for points.
Click here for the upgrade procedure