“How do I transfer my Membership Rewards to my EL AL Matmid Clubs account?”
Contact American Express at: 800 297 3276 or visit their website to transfer your American Express Membership Rewards points to EL AL.
Please reserve the flights you wish to travel on in the correct class & ensure the amount of Membership Rewards you want to transfer is correct before requesting that they be sent to your Matmid account.
Once Membership Rewards points are transferred to EL AL they cannot be reversed.
- Transferring points takes approximately 1 week.
- All bonus tickets have an additional fuel surcharge which can be partially paid for by points. All air taxes must be monetarily paid.
“My Membership Rewards are now in my Matmid account, is there anything else I need do to obtain my bonus ticket or upgrade?”
Yes, you need to request a bonus voucher to exchange for the ticket or upgrade. You can do this by visiting the EL AL website and logging into our E-clubs using your 7-digit Matmid number and internet password. After you have issued your bonus voucher click on the link to ticket it, your E-ticket will be sent to the email address you have provided.
If you are using a voucher for an upgrade, after issuing the voucher online you will need to contact our call center at 800 223 6700 to finalize your ticket.