EL AL MATMID CLUBS, USA

QUICK REFERENCE GUIDE


  1. HOW CAN I JOIN THE “MATMID”?
    Click Here
     to enroll. You must be at least two years old to be for membership.

  2. HOW MANY POINTS ARE EARNED ON EACH FLIGHT?
    BETWEEN THE USA & ISRAEL, EACH WAY:

    BOOKING CLASSES

    1

    1

    NYC

    1

    1

     

     

    LOS ANGELES

    Economy Classes:

    G, O, U, W & Sun D’or flights

     

     

    = 50 points

     

     

     

     

    65 points

    H, K, L, N & V

     

     

    = 100 points

     

     

     

     

    125 points

    B, M, Q, S & Y

     

     

    = 200 points

     

     

     

     

    250 points

     

    Business Class  (J)

     

     

    = 200 points

     

     

     

     

    250 points

     

    Business Class  (Z)

     

     

    = 350 points

     

     

     

     

    400 points

     

    Business Class  (I)

     

     

    = 350 points

     

     

     

     

    400 points

     

    Full Fare Business Class(C)

     

     

    = 400 points

     

     

     

     

    450 points

     

    Special First Class(A)

     

     

    = 400 points

     

     

     

     

    450 points

     

    Full Fare First Class(F)

     

     

    = 500 points

     

     

     

     

    550 points

     

     

  3. HOW LONG ARE POINTS GOOD FOR?
    Points are accumulated within a 3-year period for a bonus ticket or upgrade & need to be claimed within this 3-year period. Points expire after 3 years.

  4. HOW MANY MATMID POINTS ARE REQUIRED FOR A BONUS TICKET OR AN UPGRADE?

    ROUND TRIP TICKETS: 1 1

    NYC

    1 1 LOS ANGELES
    Economy = 1400
    1800
    Business Class = 3000
    4000
    First Class = 5000
    5400
    ONE-WAY TICKETS:

    NYC

    LOS ANGELES
    Economy

    = 700

    900
    Platinum Class

    = 1500

    2000
    First Class

    = 2500

     2700 


    *UPGRADES
    (FROM ECONOMY TO PLATINUM CLASS OR FROM PLATINUM CLASS TO FIRST CLASS)

    11

    New York

    11 Los Angeles
    ONE-WAY:
     700
    750


    *Please Note: Only M & Y Economy Class airfares can be upgraded with a bonus award to Business Class and only C & I Business Class airfares can be upgraded with an award to First Class

  5. WHAT CAN I DO IF I DON’T HAVE ALL THE POINTS NEEDED TO GET A BONUS TICKET OR UPGRADE?
    You can buy the additional points missing on any bonus award for $1.00 a point.

  6. DO I HAVE TO PAY TAX AND FUEL CHARGES WHEN TRAVELING ON A BONUS TICKET?            
    Yes, $158 for a one way ticket originating from the USA, $195 for a one way ticket from Israel to the USA and $353.00 for a round trip ticket originating from the USA. There is an additional $10.00 service fee per bonus ticket if you make your reservation through the call center instead of making your booking via ELAL.COM

  7. IN WHAT CLASS OF SERVICE IS A BONUS RESERVED IN?

    11

    For a Bonus Ticket

    11

    For an Upgrade

    Economy Class

    E

    Platinum Class

    X

    R

    First Class

    P

    A


  8. HOW DO I RECEIVE A BONUS TICKET?
    For a bonus ticket go to ELAL.com & log into your Matmid account using your Matmid number & internet password. Once logged in, put your mouse on the Utilizing Points tab, then click on Book a Bonus Flight & follow the instructions. The required amount of points will be deducted from your account upon completion of the ticket. If you need an upgrade award, please contact your travel agent or the Matmid Clubs. They will create the reservation and have the upgrade award issued for you.

  9. WHAT IS THE LATEST I CAN MAKE A RESERVATION FOR A BONUS TICKET/UPGRADE?
    To reserve a bonus ticket without fee you must book your flight, via ELAL.com, 4 business days prior to departure (if you reserve via the call center there is a $10 service fee per ticket). All bonus reservations made 3 business days up to 6 hours before departure will incur a $50 rush fee (plus the $10 fee if done via the call center). The preceding rules do not apply to upgrade awards issued via our call center.
    Please Note: 6 hours prior to your flights departure and thereafter bonus awards (upgrade and tickets) cannot be issued.

  10. CAN I GIVE A BONUS VOUCHER TO WHOMEVER I WANT?
    YES, just notate their name when you fill out your voucher request form. There is a $50 fee to change a name on an award if it has not been ticketed yet.

  11. CAN I COMBINE MY POINTS WITH ANOTHER MEMBER’S ACCOUNT TO OBTAIN A FREE TICKET OR UPGRADE?
    NO.

  12. HOW CAN I FIND OUT MY ACCOUNT BALANCE?
    Go to the EL AL website and log into your account by entering your 7-digit Matmid Number information in the box on the left side of your screen. You must have your seven-digit Matmid number and pin code to access your account.

  13. IF I FLY EL AL MORE THAN THE AVERAGE MEMBER WILL I RECEIVE EXTRA PRIVILEGES?
    YES. EL AL has 5 tiers within the Matmid Club, Matmid (TL), Matmid Silver (SL), Matmid Gold (GL) Matmid Platinum (PL), and Top Platinum (TP). Silver, Gold, Platinum and TOP PL members receive extra privileges such as:

    • Additional point accrual.  
    • Premium Seating.
    • Guaranteed seating in Y Economy Class fares 72 hours before your flight.

  14. I AM A SILVER/GOLD/PLATINUM CLUB MEMBER, WHAT FARES MUST I PURCHASE TO BE ELIGIBLE FOR A “LAST MINUTE” UPGRADE?
    For a “Last Minute” upgrade to Platinum Class you must buy an M or Y Class fare & for First Class you must buy an I or C Class fare.
    Please note: Children (no matter what level of membership) are NOT eligible for a “Last Minute” upgrade.