Additional Information

  • A voucher is valid for one year from its date of issue.
  • A voucher for a flight ticket or upgrade can be transferred to any person, provided that the name of the passenger flying with the bonus voucher is recorded when ordering the voucher.
  • Only passengers who have booked EL AL flights with the LY code (not including code share flights) are eligible for upgrades.
  • Changing the name of the passenger on the voucher entails a handling charge of $50 (in shekels, including VAT).
  • An upgrade voucher provides a seat in a higher Class, but does not change the basic ticket conditions.
  • An upgrade voucher can be ticketed from the day the reservation is made and until the day of the flight by travel agents and at all El Al branches. The voucher cannot be used at the airport.
  • A child's ticket cannot be upgraded unless it was purchased at adult ticket prices and the ticket conditions allow an upgrade.  
  • Points cannot be earned on an upgrade purchased with points or with a combination of points and money. Points are earned according to the original Class in which the ticket was purchased before the upgrade.
  • Upgrades on upgrades are not allowed nor can two vouchers be used to upgrade from Economy Class to First Class. If a reduced-price last-minute upgrade to Business Class is approved, an advance voucher may not be used for a further upgrade to First Class. It is not permitted to use two reduced price vouchers in order to upgrade from Economy Class to First Class.
  • An upgrade voucher that has not been used and some of whose points are still valid and some are no longer valid can be returned and credited (in points) to the member's account only for the points that are valid, for a handling charge of $50 in shekels, including VAT.
  • Any change/return of a voucher entails a handling charge of $50 in shekels including VAT.
  • Each claim regarding a lost voucher will be examined individually. Handling a lost voucher entails filing a deposition of loss and paying a charge of $50 in shekels, including VAT.
  • A claim regarding a lost voucher whose validity date has expired will not be dealt with.
  • It is advisable to make a reservation after issuing a voucher, to ensure that a seat is available on the desired flight.