EL AL's Loyalty Club Regulations

1. Definitions

1.1 EL AL" – EL AL Israel Airlines Ltd., POB 41, Ben-Gurion Airport 70100

1.2 "Club," "Loyalty club" – EL AL's loyal customers' club in Israel and worldwide. The Club's address is: Loyalty club, EL AL Israel Airlines Ltd., POB 41 Ben-Gurion Airport.

1.3 "Dollar" or $ - US dollar or its equivalent in New Israel Shekels (NIS) according to the exchange rate determined on the date of payment according to the high rate for transfers and checks as appears in EL AL's Amadeus System.

1.4 "The Program" – The working rules, terms for point accrual and options for utilizing the privileges of membership in the Loyalty club.

1.5 "Member" – A person who has paid membership dues to the EL AL Club or was registered at a reduced rate or for no monetary payment as part of a special deal and who holds a membership card.

1.6 Code Share Flights – Flights that are marketed with the LY code and operated by another airline.

1.7 "Bonus Ticket" – A flight ticket issued by EL AL, on the basis of an entitlement voucher for a bonus ticket, for the times and destinations determined by the entitlement voucher, other than tickets whose validity is marked as restricted, such as tickets obtained from various deals.

1.8 "Point" – Credit accrued in the member's account, as determined and publicized periodically by the Club management.

1.9 Gift Coupon – A coupon that can be given as a gift from EL AL or purchased by a member for himself or for someone else, distributed either as a plastic card or electronically by email and containing a special code that enables it to be loaded with a specific number of Gift Points.

1.10 "Upgrade" – A change in seating Class in the aircraft to a higher Class (from Economy to Business or from Business to First Class) in exchange for points and/or money.

1.11 "Bonus Ticket Voucher" – A voucher for a bonus ticket issued by the Club at the member's request and according to the number of points required to the requested destination as determined and published periodically by the Loyalty club management, for the dates and destinations stated therein.

1.12 "Upgrade Voucher" – A voucher for a change in seating Class to a higher Class, issued by the Loyalty club at the member's request and in accordance with the required number of points to the requested destination as determined and published periodically by the Loyalty club management, for the dates and destinations stated therein.

1.13 "Confirmed Advance Upgrade" – An upgrade purchased by the member for points and points on the basis of confirmed advance seating, as determined and published periodically by the Loyalty club management.

1.14 "Reduced-Price Last Minute Upgrade" – An upgrade on an available seating basis, offered to members meeting criteria set down by the rules of the Loyalty club. This upgrade is offered 48 hours prior to departure or at the airport in exchange for points or money, as set down and published periodically by the Loyalty club management.

2. Program Rules

2.1 Membership in the Club is subject to all the types of rules, conditions, laws, regulations, policies and procedures ("Program Rules") that EL AL may adopt periodically at its sole discretion.

2.2 Accumulating and redeeming points are subject to the program rules, as determined and published periodically by EL AL.

2.3 Despite what is said elsewhere in these Regulations, EL AL retains exclusive discretion:

2.3.1 To suspend the Club program, with no prior notice. Therefore, and irrespective of the extent of the member's participation in the program, the right to accumulate and utilize points can be terminated at any time, as determined and published by EL AL.

2.3.2 To set down and revise the rules of the Club program, including, but not limited to: point accumulation, the number of points required for a given benefit, status, ticket, upgrade, registration, voucher or any other benefit in the Loyalty club, in part or in whole, point level, rules for accumulating points, rules for redeeming points, rules for upgrade and types of bonus tickets, validity of benefits, alliances with partners as defined in the regulations, etc.

2.3.3 To alter and limit the duration of time in which accumulated points may be saved and/or used, etc.

2.3.4 To establish days and/or periods and/or flights in which it will not be possible to use points that were accumulated for utilizing entitlement vouchers for flights and to limit the number of seats available, for all or some of the members, for all or some of the destinations, etc.

2.4 All of the changes except for those stated in Section 2 (3) (4) may be implemented with prior notice of 30 days from the date of publication of the change on the Internet, except in unexpected cases resulting from events that the Club management could not predict, in which case the changes may be implemented immediately. Technical changes may be implemented at any time.

3. Registration and Membership in the Club

3.1 Registration and membership in the Loyalty club are individual and open to persons from age two years and up. A member may not hold more than one account in EL AL's Loyalty club.

3.2 Membership in the Loyalty club in Israel will be allowed only for holders of Israeli identity cards. Registration for residents of foreign countries requires a passport and address overseas. Club members living overseas will be registered in overseas Club branches, and these regulations will apply to them unless explicitly stated otherwise.

3.3 Membership in the Loyalty club is individual, is not transferable to another person, and cannot be redeemed for money or monetary equivalent.

3.4 In case of divorce, the points accumulated will remain in the member's account, unless a court order is produced instructing EL AL to act otherwise.

3.5 Registration for the Matmid Club entails payment, as set down and published periodically by EL AL except for special membership campaigns carried out periodically at the sole discretion of EL AL, subject to all laws. Registration fees will not be refunded. Nevertheless, if the online registration is canceled within 14 days after it is made, a cancelation fee of only 5% of the registration fee will be charged.

3.6 The following are not allowed to join the Club:

3.6.1 Companies, organizations and/or institutions, unless EL AL, at its exclusive discretion, authorized their membership in the Club due to special circumstances.

3.6.2 Travel agents, cargo agents, EL AL employees, employees of EL AL subsidiaries, unless given special permission by the Club.

3.6.3 EL AL retirees and retirees of EL AL's subsidiary companies will be entitled to join the Club, but will be allowed to earn Club points and receive Club benefits only for tickets purchased at full fare (not including free and/or reduced price flight tickets granted to retirees of EL AL or its subsidiaries as stated in clause 6.6 below).

3.7 Individuals above age two and up to age 18 may join the Club only with the consent of their legal guardian.

3.8 Members who register for the Loyalty club a number of times, by themselves or through others, will have their membership revoked and all their various memberships will be canceled, and with them, the points that were accumulated and the registration fees that were paid and all other benefits that might obtain from membership, with no possibility of recompense or return.

3.9 Member status: Members in the Loyalty club are divided into five tiers (status) as follows:

"Matmid Member" – A member of the Loyalty club, at the basic tier, who accumulates points according to the rules of the Loyalty club, and has received a "Matmid Club" member's card.

"Silver Member" – A Matmid member who has accumulated the minimal number of points from EL AL flights during a period of 12 consecutive months preceding the entitlement assessment, as stated in the regulations for Silver tier membership, and has received a "Silver Matmid Club" member's card.

"Gold Member" – A Matmid member who has accumulated the minimal number of points from EL AL flights during a period of 12 consecutive months preceding the entitlement assessment, as stated in the regulations for Gold tier membership, and has received a "Gold Matmid Club" member's card.

"Platinum Member" – A Matmid member who has accumulated the minimal number of points from EL AL flights during a period of 12 consecutive months preceding the entitlement assessment, as stated in the regulations for Platinum tier membership, and has received a "Platinum Matmid Club" member's card.

“Top Platinum Member” – A Matmid member who accumulated the minimal number of points from EL AL flights during a period of 12 consecutive months preceding the entitlement assessment, as stated in the regulations for Top Platinum tier membership, and has received a “Top Platinum Matmid Club” member’s card. The day for determining this status is March 15, 2008.

When checking entitlement for any of the tiers, the number of points and/or flight segments (accordingly) is checked, in accordance with Club rules (which are updated from time to time) during the 12 consecutive months preceding the determination of entitlement. A Club member who is found to be entitled to membership in a specific tier will be promoted to this tier. Renewing a specific tier or demoted from it to another tier (downgrade) will be done once a year (12 months from the day of reaching a specific tier or the last date of renewing the tier, in relation to the specific Club member.

3.10 Members will be issued a personal membership card that is non-transferable. The membership card is valid only for the period embossed on it.

3.11 The membership card will remain EL AL property even after it has been delivered to the member and EL AL will be entitled to request it in return from the member at any time. The member must accede to the above request without delay.

3.12 Membership in the King David Club:

3.12.1 The King David Club is a prestigious Club at the service of EL AL Matmid Club members and it offers a variety of services and benefits. Membership in the King David Club is on an annual basis, and open to members, subject to EL AL's right of refusal, (a) at the Matmid or Silver tier who have accumulated the required minimal number of points from EL AL flights during a period of 12 consecutive months and have paid annual membership fees as stated in the Club regulations; (b) at the Gold or Platinum or Top Platinum tier. Members of Top Platinum the Platinum and Gold tiers will be granted membership in the King David Club free for one year as long as their Gold/Platinum/Top Platinum card is valid. Membership in the King David Club will be renewed each year if the member has maintained Gold or Platinum or Top Platinum tier membership. And (c) members who have been given Club membership as part of special marketing campaigns.

3.12.2 Membership in this Club and/or renewal of membership in the Club and/or cancellation of membership in the Club are subject to King David Club regulations as they are determined periodically. 

3.12.3 The benefits granted in the framework of this Club are individual, non-transferable, and not redeemable for money or money equivalent.

3.13 Gold and Platinum members (who, as aforesaid, have free membership in the King David Club, due to their status in these clubs) and King David Club members – as long as their membership status is valid – are entitled to free entry to EL AL lounges when flying EL AL (holding a boarding pass to the flight with an EL AL code)

4. Deviation from or Infringement of Club Rules

4.1 EL AL is entitled to examine members' accounts, without giving prior notice. During this examination, instances may occur in which members will not be able to carry out any transactions in their account or to utilize vouchers already in their possession. EL AL will act to keep the examination period as short as possible under the circumstances.

4.2 For any deviation from or infringement of the Loyalty club rules and/or any misuse of Loyalty club benefits and/or behavior that infringes on the interests of EL AL, including improper behavior towards EL AL passengers, EL AL employees and/or misinformation provided to EL AL and/or its partners and/or the selling of bonus points or benefits and/or for the improper use of flight ticket coupons, EL AL shall be entitled, at its own exclusive discretion, to take one or more of the following steps:

4.2.1 To unilaterally terminate that member’s membership in the Club; termination of Club membership means, inter alia, cancellation of points and/or benefits that have accrued, in whole/in part;

4.2.2 To erase, completely or partially, the points that were accumulated in the member's account;

4.2.3 To cancel the member's membership in the Loyalty club including cancellation of all benefits deriving from it;

4.2.4 To impose a monetary sanction upon the member for damages or losses to EL AL;

4.2.5 To transfer a member from one membership tier to another (for example, from Platinum to Matmid) which gives fewer benefits and/or to cancel all or part of the benefits that have accrued to the member's account as part of that member's previous status;

4.2.6 To immediately freeze point accumulation in the member's account until completion of the clarification of the issue and/or for a given period of time to be determined by the Club management.

5. Termination of Club Membership

5.1 Club membership may be terminated under the following circumstances:

5.1.1 Written request by the member – to the Loyalty club secretariat.

5.1.2 By EL AL’s decision because of a member's deviation from Loyalty club rules, as detailed in Section 4 above.

5.1.3 In case the program is canceled, as noted above EL AL will give members advance notice of one half year, during which members can utilize the benefits they have accrued.

5.1.4 In case of the demise of the member, whether he/she left a will or not.

5.2 In each of the cases, members will be required to return the Loyalty club card in their possession.

5.3 EL AL will not be required to pay any compensation for termination of the Loyalty club membership.

5.4 With termination of membership, all benefits and rights (including points) in the member's possession will expire, except in cases of demise in which case the points will be transferred to the deceased's survivors subject to presentation of a proper court order.

6. Accumulating Points

6.1 Accrual of points to Club members' accounts will be made only according to the rules set down in these Regulations. In all cases, the decision on crediting points remains with EL AL exclusively.

6.2 Following are the types of points that can be accrued as part of Club membership:

6.2.1 "Basic Points" – The number of points accumulated in a member's account for every EL AL  flight will be determined periodically by EL AL, at the airline's discretion exclusively. Only these points, accumulated over a period of 12 continuous months from EL AL flights only, will be utilized to determine the status of a member in one of the prestigious Clubs and to determine the position of the member in the priority lists for reduced-price last minute upgrades, if the member is entitled to it because of his or her status.

6.2.2 "Extra Points" – The number of points (in addition to the basic points) accumulated in a member's account as incentives, and from special deals etc. The number of points to be given will be determined periodically by EL AL at the airline's discretion exclusively. These points will not be considered for determining the status of a member in one of the prestigious Clubs and/or for determining the member’s position the priority lists for reduced-price last minute upgrades.

6.2.3 "Partner Points" – The accumulated points in a member's account from the purchase of a product or service from one of the partner companies, in accordance with agreements signed by the Loyalty club with various partners. These points will not be considered for determining the status of a member in one of the prestigious Clubs and/or for determining the member’s position in the priority lists for reduced-price last minute upgrades as noted above, subject to Section 7 below, "Accumulating Partner Points."

6.3 A Club member will be entitled to accumulate points on Code Share flights but will be credited with points only if the reservation was made on an EL AL flight with the LY code, on an EL AL flight ticket with an HK authorization. In any case, members will be credited only if they actually used the flight.

6.4 A flight that has been canceled by EL AL is not credited with points.

6.5 In the event that a member is transferred by EL AL to another airline for whatever reason (for example, due to overbooking, flight cancellation, and the like), the member's account will be credited as though for the original EL AL flight. Members must submit the appropriate authorizations to the Club so that their EL AL Club account will be credited. Flights on other carriers, not at EL AL's initiative as in the aforesaid, will not be credited with points.

Flights with EL AL initiated by another carrier (for example, due to overbooking, flight cancellation, and the like) are not credited with points.

6.6 Notwithstanding the above, bonus ticket flights, free flights, special deal flights, charter flights on foreign airlines and reduced price flights, including free or reduced price tickets for employees or retirees of EL AL and its subsidiaries and their family members who are entitled to these benefits, will not be credited with points unless otherwise stated in the airline's advertisements in specific cases. 

6.7 In the event of advance upgrade for points or points and money, last-minute reduced price upgrade or free upgrade given to a Club member at the airport for whatever reason, the number of points to be accrued will be determined by the original seating Class purchased and not by the number of points that would be awarded for seating in the Class in which the member actually flew. In the event of downgrading for whatever reason, the point credits will be figured according to the seating Class in which the member actually flew and not according to what is written on the ticket.

6.8 Points can be accumulated on the basis of only one seat per flight even if the member purchased more than one seat on the aircraft.

6.9 Points for a given flight will be credited to one account only for one member only according to the flight that was taken and the Class for which the ticket was purchased.

6.10 Points may not be transferred from one member to another, unless EL AL, at its exclusive discretion, authorized the transfer of points, due to special circumstances.

6.11 To accrue points, it is the members' responsibility to submit their name and membership number with every EL AL reservation and when ordering from partner companies. Non-submission of membership number in reserving EL AL flights, or when purchasing services or products from partner companies (including flight tickets), will make it impossible to accumulate points. Notwithstanding the above:

• It is possible to update a missing EL AL flight to the account up to one year from the date of actual flight, on condition that the passenger was a Club member at the time he took the flight. A prerequisite for updating the points in the account is the member’s submission of a copy of the flight ticket and the boarding pass to Loyalty club offices. Updating takes about one month from receipt of the request in the offices of the Club management.
• It is possible to update EL AL flight points up to two months retroactive to authorization of the member's acceptance to the Club. The prerequisite for updating these points in the account is the member’s submission of a copy of the flight ticket and of the boarding pass to the offices of the Loyalty club. This update will take about one month from the day the request is received in the offices of the Club management.
• Updating details of purchase of products or services (including flights) from partner companies will be done according to the rules detailed in Section 7, below.

6.12 It is the members’ responsibility to check point status in their accounts periodically. Comments and appeals about the members’ statement sent to the members’ homes as part of the Club mailing will be accepted only up to 45 days from the day the mailing was posted or the mistake is discovered, whichever comes first.

7. Partners in the Club Program

7.1 The Loyalty club has the right to establish business partnerships with companies in Israel and abroad, including airlines (hereinafter: "the partners"), that enable all members who purchase a product and/or service from that company to accumulate partner points. These agreements do not constitute a contract for the benefit of a third party.

7.2 Partners points will be accumulated according to the conditions established in the special agreements between the partner and EL AL. EL AL has the right to contract with partners that bestow benefits on Club members residing abroad only or members residing in Israel only or members of a specific status.

7.3 EL AL has the right to terminate the alliance with each of the partners at any time or to alter the alliance conditions, and will inform all Loyalty club members of these changes.

7.4 Responsibility for providing partners’ services and/or products, and/or the quality of the services and/or products, as well as awarding points for the services and/or products acquired by the member, is borne by the partners themselves. EL AL will award members the number of points as submitted to it by the partners.

Members will have no grievance and/or demand and/or suit against EL AL pertaining to the subjects mentioned in this section.

7.5 Responsibility for examining entitlement to accumulate points at and/or from partners when ordering the service or product is borne by the Loyalty club member.

Similarly, members must submit their Club membership numbers at the time of purchase of the product or service so that their accounts may be credited with the partner points. For each purchase, as noted, it will be possible to submit only one membership number for each transaction.

7.6 In cases where the members’ accounts are not credited for the purchase of a partner’s product/service, or if members believe their account was not credited with all of the points, they must clarify the matter with the partner.

7.7 Retroactive crediting for partner points for the use of partner services/products will be allowed up to three months from receipt of the appropriate information from the partner company following the member's request to the partner.

7.8 Points accumulated from partners will be valid for utilization for bonus tickets and upgrades but will not be taken into account for determining members' eligibility for Silver, Gold or Platinum or Top Platinum membership, or for priority standing for last-minute reduced rate upgrades.

7.9 Club members who are also members of another airline club, who fly on a Code Share flight or with partners that are also airlines, can accumulate points for only one of the loyalty clubs, either EL AL's or that of the other airline.

Members should inform EL AL or the other airline which of their accounts they wish to credit with the points. Once they have informed the airline of their decision, they cannot transfer the points to their account in another airline or its partners.

To remove any doubt, if members decide to add their points to the other airline's club, they cannot transfer the points later to the EL AL Club, and vice versa.

7.10 To utilize vouchers of all types on Code Share flights and with partners that are airlines (including Sun D'Or International Airlines, Ltd.), certain limitations and qualifications apply that are detailed in the Club rules, as publicized periodically and are subject to changes without prior notice.

7.11. Gift Coupon
- In these Regulations "Gift Points" refer to points that are bestowed through a Gift Coupon.

- EL AL may occasionally issue, at its own discretion, Gift Coupons to all or to specific members.

- In addition, every member is entitled to purchase Gift Coupons for himself or for others.

- The Gift Coupon and its conditions (including the possibility of transferring Gift Points to another member and the value of the points) will be as defined by EL AL in accordance with the deal through which the Coupon is purchased or given.

- A Gift Coupon can bestow a specific number of Gift Points.

- Purchases of Gift Coupons will be done through the EL AL website.

- In the event that the person receiving the Gift Coupon is not a member of the Club, he or she will have to register for the Club by filling it a registration form for the Club that can be found on the EL AL internet site.  To complete the registration in accordance with the deal conditions, the code that is imprinted on the Gift Coupon must be typed in.

- Members can view the balance of Gift Coupons that have accumulated in their accounts, through the EL AL website.

- Members who have received Gift Coupons from other members can see the Gift Coupons in their account only after linking the coupons to their accounts through the EL AL website.

- The Gift Points can be used for issuing a voucher for a bonus ticket or bonus upgrade only. The points are not added to the member's account and will not be considered towards determining the member's status in a premium tier or setting the member's place in the priority list for last-minute reduced upgrades. To use the Gift Points members enter their accounts on the EL AL website and type in the code that is imprinted on the Gift Coupon.

- The points that are loaded on the Gift Coupon can be used for issuing one or more vouchers; You can use 3 Gift Points coupon towards a bonus flight or upgrade voucher.

- The Gift Points expire on the date printed on the Gift Coupon. After this date, it will not be possible to use the Gift Points.

- If a bonus ticket or upgrade voucher obtained with Gift Points is canceled, it will be possible to use the Gift Points for issuing alternative vouchers, conditional on the Gift Points still being valid at that time.

- Gift Points cannot be redeemed for money.

8. Validity of Points and Benefits

8.1 Basic and Extra points accumulated from EL AL flights will be valid for 36 months from the day they were taken. Points aged over 36 months will be erased from the members account.

8.2 Validity of partner points does not expire, unless determined otherwise in the agreement between the partner and EL AL. EL AL reserves the right to determine the date on which these points expire.

In regard to this section, points accumulated from partner airlines or charter flights (including on Sun D'Or International Airlines, Ltd.) that have a partnership agreement with EL AL as part of the Club will be considered partner points.

Points accumulated from the purchase of duty free products on EL AL flights, as long as the accumulation is allowed as stated above, will be considered partner points.
* Gift Points will expire on the date that is stated on the Gift Coupon; after that date it will no longer be possible to use them.

8.3 Flight or Upgrade bonus vouchers are valid one year from their date of issue, except for special offer vouchers whose validity is shorter, according to the conditions set by the Loyalty club

8.4 Validity of a bonus ticket is 12 months from the day of ticketing, subject to the ticket regulations, except for special offer tickets whose validity is shorter, according to the conditions set by the Loyalty club.

8.5 Unused & expired bonus tickets or bonus vouchers of any kind will not be extended. Therefore, points used in such cases will not be available for voucher utilization or for any other use. In exceptional cases only and according to the sole discretion of EL AL, which cannot be appealed, EL AL has the right to extend voucher validity subject to payment of a service fee. In any case, no more than one extension of voucher validity will be allowed.

8.6 A voucher that is lost and for which a replacement voucher has been issued will be charged a service fee. Members must also sign a statement of loss and agreement to indemnity which will be formulated by the Loyalty club management. A replacement voucher cannot be issued for one that was lost and has expired.

9. Purchasing Points

9.1 Subject to the conditions of this section, members are entitled to purchase points in order to issue a bonus ticket or upgrade voucher at any amount. The price of a purchased point will be determined periodically by the Club management.

9.2 The Club has the right to announce, at its discretion exclusively, that it will not approve the purchase of points or that the price per point has changed or that the manner of purchasing the points and their value has changed.

10. Utilizing Points for Bonus Tickets and Upgrades

10.1 Bonus tickets may be used only on regular EL AL flights (unless specifically stated otherwise). Without detracting from this rule, in cases of flight cancellation or changes in its date, even if instigated by EL AL for whatever reason, EL AL will not be obligated to transfer the member holding the bonus ticket to an alternate flight on another airline.

10.2 To utilize vouchers of any sort, members must apply to the Loyalty club. When received, the voucher should be taken to a travel agent or an EL AL branch for ticketing procedures. In any case, the ticketing process will take place on condition that there is a suitable reservation in EL AL’s reservations system.

10.3 EL AL recommends that members reserve their bonus flight and/or upgrade from EL AL sufficient time before the planned flight in order to assure availability.

10.4 In the event that a member is precluded from utilizing the bonus tickets, as a result of EL AL's actions, the member will be allowed to return it to the Club and receive its value in points for the relative part of the bonus ticket that was not utilized. If the member paid for the ticket or part of it with money, the member will be entitled to a cash refund for that part of the ticket.

10.5 In the event that a member was issued a bonus ticket and did not utilize it, or utilized it only partially or if the ticket expired for reasons not related to EL AL, the member will be entitled only to a return of the monetary part of the ticket that was paid or to its proportional part if the ticket was used partially. Unless otherwise specified, according to all laws, cancellation of the ticket after ticketing is not allowed and no money or points will be returned after ticketing.

10.6 A bonus voucher that was not utilized can be returned and the member’s account will be credited with points, on condition that the validity of the points that were used to issue the voucher have not yet expired. This transaction entails payment of a service charge.

10.7 If a bonus voucher was not utilized and some of the points that were used for its issuance are valid and others have expired, the member’s account will be credited only for the valid points, contingent upon payment of a service fee.

10.8 Any change in a voucher of any type entails payment of a service fee.

10.9 Issuance of an entitlement voucher for a bonus ticket or an upgrade voucher takes a minimum of 10 working days. Express issuance of a voucher of up to 10 work days entails payment of a service fee.

10.10 Members or their representatives are responsible for ensuring that the proper departure and return dates are listed on the bonus tickets and that all other data on the tickets match the reservations.

10.11 Bonus tickets are valid for the dates listed on them – changes in the bonus ticket entail payment of a service charge and must be made up to 24 hours in advance of the flight. Changes in the bonus ticket after commencement of the trip entails payment of a service charge.

10.12 It is the member’s responsibility to ticket the bonus ticket according to Club regulations. EL AL has the right to change these regulations without prior notice.

10.13 Bonus vouchers can be issued for flights of partner airlines participating in the program, in accordance with Club rules. These vouchers cannot be altered or canceled. EL AL is not responsible for flights using bonus vouchers/tickets on any other airline that has a cooperation agreement with the Club.

10.14 Only members have the right to transfer bonus and upgrade vouchers from their accounts to any other persons if they indicate the transfers in advance, upon requesting the vouchers. The flight ticket (including cases of upgrade) will be issued only if the passenger’s name on the voucher is identical with the name of the passenger on the reservation. The voucher will be sent to the address of the Club member requesting the voucher according to the address listed on the Club account only, unless otherwise specified before the voucher is issued.

10.15 Change of name after the voucher has been issued entails payment of a service fee. It is not possible to change the passenger’s name after the bonus ticket has been issued.

10.16 No discounts of any sort will be given on bonus ticket fares (for children, youth, students or senior citizens).

10.17 EL AL has the right to announce at any time and without prior notice specific days and/or periods and/or flights on which it is not possible to use the points that have been accumulated for utilizing bonus vouchers for flights and to limit the number of available seats, for all or some of the members, for all or for some of the destinations etc. To this end, EL AL has the right to designate bonus Classes for utilization of bonus tickets and or upgrades, in which the number or allotment of seats will be limited and may change according to the date and destination of the flight.

10.18 Members or their representatives who reserve flights utilizing bonus tickets or upgrades with points or with money and points must indicate this at the time of reservation.

10.19 It is not possible to send bonus tickets or upgrades that are not electronic from EL AL offices in one country, where they have been prepaid, to EL AL offices in another country.

10.20 All of the rules and regulations applying to flight tickets including the ticket conditions printed on the back of the ticket, general transport conditions and IATA rules, apply to bonus tickets as well.

10.21 Payment for bonus tickets can be made in the following way: with points plus a cash addition payable at the time of ticketing and including airport taxes at the destination. The cash amount is the price in effect at the time of ticketing.
The number of points for bonus tickets and upgrades as well as the amount of the cash payment will be published on the EL AL internet site and at Club offices. Notwithstanding any statement to the contrary in the regulations, EL AL is entitled to change prices and the number of required points as well as the method of payment for bonus tickets, from time to time.

10.22 It is possible to make one stopover only as part of a round-trip bonus ticket issued on EL AL flights (not including Code Share flights).

10.23 It is possible to combine different destinations on a bonus ticket issued for EL AL flights (Open Jaw). The price will be determined by the highest priced destination according to the Club’s table of areas. This ticket does not include the connecting flight between the two destinations.

10.24 Bonus tickets that can be utilized on EL AL flights will be issued only for destinations to and from which EL AL flies. It is not possible to issue bonus tickets or to use upgrade vouchers for special flights not on EL AL’s regular flight schedule.

10.25 As of October 1, 2010, bonus travelers will be charged a $75 fee for no-show if they are registered for a flight using a bonus ticket.

10.26 The following table outlines the rules governing ticketing time limits:

Ticketing Time Rules 

10.27 It is not possible to upgrade an upgrade of any type (for example, to upgrade from Economy Class to First Class).

10.28 The process of  upgrade with an upgrade voucher will include the following steps:

1. Reserve a seat in the original Class (upgrade to Business Class is allowed for flight reservations based on Economy Class M/S/Y fares, except for Switzerland which is based on the Y class fare only; upgrades to First Class are allowed for flight reservations in Business Class C or I class).
2. Flight ticket is issued according to the original Class.
3. The upgrade is made to the higher Class, subject to availability

• Upgrade to business class will be allowed upon purchase of tickets at Y/M/S fare class tickets.
• Upgrade to first class will be allowed upon purchase of tickets at I or C fare class tickets.

10.29 It is possible to upgrade a ticket using an advance confirmed upgrade voucher up to 24 hours prior to departure. Upgrade using an upgrade voucher will not be available at the airport.

10.30 Electronic ticketing – All bonus tickets in destinations that have electronic ticketing must be ticketed electronically. Requests to issue non-electronic bonus tickets for these destinations entail payment. A ticket that was issued for a destination that does not enable electronic ticketing and was changed for a destination that enables electronic ticketing requires electronic ticketing, and vice versa.

11. Last-Minute Reduced Rate Upgrades

11.1 Last-minute reduced rate upgrades will be given on a space available basis only and at the exclusive discretion of EL AL. EL AL has the right not to offer the upgrade for whatever reason and also has the right to alter upgrade conditions at any time and with no prior notice.

11.2 Entitlement to an upgrade:

11.2.1 Top Platinum, Platinum and Gold Club members are entitled to upgrades 48 prior departure and to last-minute upgrades at the airport- reduced rate upgrades according to the following criteria:

• Accumulation of the minimum number of points required for upgrade to the prestige Classes, from EL AL flights during the preceding 12 consecutive months.

• Priority among members in the upgrade list will be as follows: type of ticket purchased (Class of purchase), member’s status (Top Platinum, Platinum, Gold, Silver), number of points accumulated on EL AL flights only during the preceding 12 consecutive months, and date of joining the Club.

11.2.2 Silver members are only entitled to upgrade 48 hours before flight time providing they fulfill the criteria listed in Section 11.2.1.

11.2.3 Members holding bonus tickets or various types of discount tickets (including discounts for families of airline employees, children’s discount tickets, etc.) as established periodically in the Loyalty club regulations, are not entitled to upgrades of any type.

11.2.4 In order to appear in the upgrade lists, members must ensure that their membership number and a telephone number where they can be reached are registered when reserving tickets and that they have the appropriate types of flight tickets, according to Loyalty club rules.

11.2.5 Reduced price upgrade for points 48 hours in advance and at the last minute at the airport

With the transition to the Amadeus system on April 4 2008, a reduced price upgrade 48 hours before the flight, on a space available basis, will be made according to the preferences provided by the Club’s premium members, before each of their flights, on the Personal Profile Page on the website.

Upgrade will be made only according to the preferences indicated on the Personal Profile Page.
Changes in preferences regarding reduced price upgrades for points can be made up to 72 hours before every flight.

The upgrade is implemented on a space available basis and in accordance with the upgrade procedure for reduced price upgrades for points.

11.2.6 Reduced price upgrade and paid upgrade for accompanying passenger

With the transition to the new system, a reduced price upgrade, either 48 hours in advance or last minute at the airport will be offered only for points.
Likewise, it will be possible to upgrade an accompanying passenger only on board for payment and on a space available basis. Upgrading on board will entitle the Matmid Club member to points based on the original Class and not on the upgraded Class.

11.3 Prices of upgrades will be published on EL AL’s Internet site and in the offices of the Loyalty club management. EL AL has the right to change the prices periodically and with no prior notification.

11.4 Children aged 2-12 are not entitled to last-minute reduced rate upgrade even if their membership status in the Clubs would have allowed it, and even if they have purchased a full ticket without a children’s discount.

11.5 Code share flights are not upgradeable.

11.6 LY flights ticketed in other airlines are not upgradeable.

12. Internet Site and Contacting the Club

12.1 Members can obtain information and services through the Internet site, using the initial PIN code that the Loyalty club sends them and providing a number of personal details.

12.2 It is the members’ responsibility to change the secret code when first entering the system and to keep the number in a safe, protected place so that it is not revealed.

12.3 All contact with the Club, whether by members or their representatives, to obtain information, issue vouchers, etc., whether verbally or in writing, requires that the persons making contact identify themselves by name and membership number, PIN code, identity card number and/or address and passport number. EL AL has the right to require any or all of the above details from any person contacting the Club.

13. General

13.1 Members should inform the Club management of changes in address by means of the Internet site or regular mail.

13.2 Changes in the member’s name or passport number should be forwarded in writing to the Club management and should include a true-to-the-source copy of identity card or other official document indicating the change that is satisfactory to the Club management.

13.3 By joining the Club, members agree to be included in EL AL’s information bank. EL AL has the right to make use of the information bank at its disposal for marketing purposes, including mailings of information flyers and special offers to Club members, for transferring information to partners (to the extent that this is required by the partnership agreement), and for any and all relevant laws. If members are not interested in being on the mailing list (of any type), they must inform the Loyalty club management of this in writing.

13.4 EL AL has the right to provide information about the points accumulated from flights that were financed by a corporation for or by which the member is employed. The member will have no grievance and/or demands and/or suits in this regard.

13.5 The Club has the right to choose the manner of its mailing to members. Mailings that are sent by regular post will be sent to the address registered in the member’s account unless the member has submitted another address to the Club. Mailings to the Club will be sent to the Loyalty club or to the address of the representation abroad as it appears in the Club booklet or the Internet site. EL AL is not responsible for mail that is delayed, lost or that does not arrive at its destination for any reason whatsoever. The Club has the right to send mail to some or all of its members, or not to send mail at all, at its discretion exclusively.

13.6 The Club management has right to revise these regulations and the rules deriving from them to bring them in line with regulations and laws customary in a specific country in which the Club operates. In this case, the revised Club rules will apply to all members in that country.

13.7 Everything written in these regulations, whether written in the masculine or feminine, or in the singular or plural, applies to all members.

13.8 No waiver of extension, reduction or change in any condition whatsoever in these regulations will be valid unless made in writing by EL AL, and no delay in using and/or insisting on EL AL’s rights will be considered as a waiver and EL AL will have the right to use its rights, all or in part, whether according to these regulations or to the law, at any time it shall deem right to do so.

13.9 These regulations, and their periodic revisions by EL AL, determine members’ rights exclusively and finally.

13.10 EL AL is not responsible for and will not bear any tax, such as but not limited to, income tax that a member may be liable for, as result of accumulating points and/or other benefits and/or their utilization in any form whatsoever. Members alone will be liable for such tax, if it is levied. EL AL recommends that members obtain additional information about this from an accountant or tax consultant. EL AL has the right to submit to the tax authorities details about the members’ accumulation of points and/or other benefits and/or their utilization in any form whatsoever.

13.11 The regulations will be interpreted according to the law of the State of Israel. The authorized courts in Tel Aviv will have the authority to deal with any suit pertaining to these regulations and to the rights and obligations deriving from them.

13.12 These regulations will supersede all of the present regulations of EL AL Clubs as of July 1, 2004, at which time these regulations will go into full force. To remove any doubts, all of EL AL’s Clubs will be subject to these regulations.

14. Publication of the Regulations and its Rules

14.1 The rules of the program or part of them, at the sole discretion of EL AL, will be distributed to members by Internet, e-mail, information brochures or in periodic mailings, which are sent at EL AL's discretion, to all members or to some of them, as decided upon by EL AL.

14.2 The conditions stated in these regulations as well as the rules of the program publicized periodically by EL AL on the EL AL Internet site, are binding on both EL AL and on members. In cases of contradiction between the Loyalty club rules as set down in the regulations and those appearing in any other publication, what appears on the Internet site is effective.

14.3 It is the members’ responsibility to monitor changes and announcements publicized on EL AL’s Internet site.

15. Transition Instructions

15.1 General

15.1.1 Between the period beginning January 11, 2004, the date of the announcement of the new regulations (“the new program”) and up to the date the regulations take effect, that is, July 1, 2004 (hereinafter: “the effective date”), the conditions of the regulations in force on January 11, 2004 (hereinafter: "the previous scheme of the program").
will be in effect, unless specifically stated otherwise in this section. The period beginning January 11, 2004 and ending on July 1, 2004 will hereinafter be referred to as “the transition period” and the rules applying in this period will be called “the transition instructions.” To remove all doubt, the rules of the new program that take effect as of the effective date will also apply to rights that were created before their commencement, unless specifically stated otherwise.

15.1.2 To remove all doubt, the rules detailed below will apply during the transition period, that is, in the period between the announcement of the new program (January 11, 2004) and implementation of the new program (July 1, 2004), unless otherwise stated in specific sections.

15.1.3 In cases of contradiction between the previous program rules and transition instructions during the transition period, the transition instructions will prevail.

15.2 Issuing vouchers during the transition period

15.2.1 As of June 25, 2004 and until 1st July , 2004 (inclusive), the Club service center will operate partially in order to facilitate the required computer cutovers. On work days during these dates it will possible to contact the call centre in order to receive member statements updated June 24, 2004, or to receive the existing PIN code. It will not be possible to issue vouchers or a new PIN code.

15.2.2 As of June 25 2004 and until July 3 2004 there will be no vouchers issuing, due to the computerized cutovers. Vouchers according to the previous scheme can be issued until June 24 2004. During these dates, the e-Clubs website will not operate.

15.2.3 The club call centre will not operate during 2-3 July 2004.

15.2.4 For bonus flights during July 4 2004 and July 7 2004, it will be possible to issue express bonus vouchers, valid according to the previous scheme.

15.2.5 Vouchers valid according to the new scheme will be issued as of July 4 2004.

15.2.6 Subject to the above, during the transition period members can have bonus vouchers and upgrades issued according to the rules of the the previous scheme of the program.

• Validity of the bonus vouchers and upgrades will be one year from their date of issue.
• Ticketing using these vouchers will be subject to the ticket conditions (such as Class, prices, high/low seasons ticketing rules, stays, etc.) in the previous scheme of the program, except for upgrade conditions, for which conditions of the new program will prevail as of the effective date.

15.2.7 It will be possible to order bonus tickets according to the new program rules as of January 14, 2004 for flight dates departing from July 8, 2004.

15.2.8 Reservations for bonus flight tickets in the designated bonus Classes that are made between July 8 and July 24, 2004 must be ticketed by the end of the day following the day on which the reservation was made.

15.2.9 As of July 25, 2004, bonus tickets in the designated bonus Classes will require ticketing 14 days before flight. Reservations made during this period of 14 days will require ticketing by the end of the day following the day on which the reservation was made.

15.2.10 Between July 4 and July 24, 2004 (inclusive), service charges will not be applied for the express processing of vouchers.

15.2.11 As of the effective date, it will not be possible to upgrade bonus tickets (either with advance voucher upgrades or with last-minute reduced rate upgrades), whether they were issued according to the rules of the previous scheme of the program or the new program.

15.2.12 As of the effective date, it will not be possible to use upgrade vouchers at the airport whether issued according to the rules of the previous scheme of the program or the new program. Therefore, advance assured upgrades must be arranged in EL AL offices or at the travel agent.

15.3 Member status

15.3.1 Member status according to the regulations of the new program will be determined by the reprogrammed computer system. The reprogramming will be carried out July 1 - 3, 2004 and will be valid when the Center begins activity according to the new program (July 4, 2004). Members' benefits will be established in accordance with the status that was determined on this date.

15.3.2 EL AL’s systems (Reservations and Club) will be updated as to members’ status according to the new program as of July 4, 2004.

15.3.3 Updated member cards (in cases of changes in status) will be sent to members during the month of July 2004. At the same time, the old member cards will be null and void.

15.3.4 Temporary authorization of new status will be sent only to members who request it from the Club, as of July 4, 2004.

15.4 Accumulating and Utilizing Points

15.4.1 Points will be accumulated both during the transition period and during the period following it according to the Club rules in effect at the time of the transaction earning the points (flight, exchange from partners, etc.).

15.4.2 Point utilization and issuance of vouchers will be carried out both during the transition period and the period following it according to the Club rules in effect at that time.

15.5 Transfer of Existing Points in the Account

15.5.1 The value of points remaining in members’ accounts on the effective date will treated as follows:

15.5.1.1 The value of points accumulated in the Matmid Club up to 1st July , 2004 and still valid according to Section 15.5.2 below, will remain as is.

15.5.1.2 The value of points accumulated in the Loyal/Buy & Fly Club up to 1st July 2004 and valid according to Section 15.5.2, below, will be saved except for points accumulated from credit cards. These points will be exchanged at a ratio of 2:1, that is, each two points in the members’ Loyal/Buy & Fly Clubs accounts will be worth one point in the Club.

15.5.1.3 Points accumulated in the Head in the Clouds Club and valid according to Section 15.5.2 below will be exchanged at a rate of 1:1.

15.5.2 Validity of points –

15.5.2.1 Points accumulated from EL AL flights (hereinafter: “flight points”) in the Matmid Club, the Loyal Club, the Buy & Fly Club, will be valid for 36 months from the date of their original accumulation, and afterwards will be erased.

15.5.2.2 Points accumulated from EL AL flights (hereinafter: “flight points”) in the Head in the Clouds Club, and which on the effective date are less then ten years old, will be valid until June 30, 2007. Points more than ten years old will be erased.

15.5.2.3 Points accumulated from partners will be transferred with no limitation on validity.
15.5.2.4 Division of points accumulated in the joint account (Loyal/Buy & Fly Clubs):

• Accumulation at all tiers of the new Club is individual.
• On the day of transfer the points and transactions made in the joint account will be separated and listed in the new account of the member who accumulated them or performed a transaction for them. Despite the above, documentation of vouchers issued from the joint account for one of the members in the account, will be listed in the account of the member on whose name the voucher was issued.

15.6 Changes/Cancellations of Vouchers and Tickets Issued According to the the previous scheme of the program Rules

15.6.1 during the transition period and until the expiration of the voucher issued according to the previous scheme of the program, changes can be performed in vouchers – as long as the voucher is valid. The new regulations of the program will be applicable on changes in vouchers, performed after the implementation of the new scheme. The points' expiration will be examined according to 3 years expiration period, from the date of accumulation. Exceptions :

a. voucher expiration date – the original voucher's expiration date will be in effect.
b. Voucher price – will be according to the previous scheme of the program
c. Booking classes – will be according to the previous scheme of the program.

. Any change in voucher will require submission of a request to the Loyalty club management, a return of the previous voucher and the issuance of a new voucher. In addition, the following rules will apply:

15.6.1.2 In cases of a voucher that was issued according to the rules of the previous scheme of the program and is changed during the period in which the voucher was valid and in its place another voucher is issued:

• requiring a lower number of points – the member’s account will be credited with the remaining points as long as their validity has not expired when the voucher was returned, according to the new scheme.. Points that were accumulated from credit cards in the Loyal/Buy & Fly Clubs will be returned to the account of the member on whose name the voucher was issued at a ratio of 2 to 1.
• requiring a higher number of points – members have the option of supplementing the missing points by utilizing points in their account or by paying cash, subject to conditions in the regulations valid after the effective date.

15.6.1.3 in case of a voucher, issued from a "loyal" / "buy & fly" account, issued before the effective date and returned to the frequent flyer club after the effective date – the excessive points will be returned to the account noted on the voucher, according to the new program, even if they were previously allocated to a different member sharing this account. Points from credit cards will be returned to the account noted on the voucher in a 2:1 ratio

15.7 Registration in the Club during the Transition Period

15.7.1 During the transition period, only registration to the "Matmid" and "buy & fly" clubs will be permitted. Registration to the "Loyal" and "head in the clouds" will be prohibited.