EL AL's Loyalty Club Regulations
1.1 “EL AL” – EL AL Israel Airlines Ltd., Public Company No. 52-001714-6 P.O.B. 41, Ben-Gurion Airport 7015001, website: www.elal.co.il
1.2 “Club”, “Matmid Club”, “Frequent Flyer Club” – EL AL’s loyal customers’ club in Israel and worldwide. The Club’s address is: Matmid Club, EL AL Israel Airlines Ltd., P.O. Box 41 Ben-Gurion Airport.
1.3 “Dollar” or “$” – US dollar or its equivalent in New Israel Shekels (NIS) according to the exchange rate determined on the date of payment according to the high rate for transfers and checks as appears in EL AL's Amadeus System.
1.4 The “Program” – The operating rules, terms for point accrual and options for utilizing the privileges of membership in the Matmid Club.
1.5 “Member” – A person who has paid membership dues to the EL AL Club or was registered at a reduced rate or for no monetary payment as part of a special deal and who holds a membership card and who appears on the computerized database of the Club.
1.6 “Code Share Flights” – Flights marketed with the code LY and operated by another airline.
1.7 “Bonus Ticket” – A flight ticket issued by EL AL, on the basis of an entitlement voucher for a bonus ticket, for the times and destinations determined by the relevant entitlement voucher, other than tickets which their validity is marked as restricted, such as tickets obtained in various special offers.
1.8 “Point” – Credit accrued in the Member's account, as determined and published periodically by EL AL.
1.9 “Gift Coupon” – A coupon given as a gift by EL AL or purchased by a Member as a gift for himself or another person, distributed via a plastic card or electronically via electronic mail, and containing a unique code enabling it to be charged with a certain number of gift points.
1.10 “Upgrade” – A change in seating class in the aircraft to a higher class (from Tourist Class to Business Class or from Business Class to First Class), in exchange for Points and/or money.
1.11 “Bonus Ticket Voucher” or “Bonus Voucher” – A voucher for a Bonus Ticket issued by the Club at the Member’s request and in accordance with the number of Points required for the requested destination as determined and published by management of the Club from time to time, for the dates and to the destinations stated therein.
1.12 “Upgrade Voucher” – A voucher for a change of the service class to a higher class, issued by the Club at the request of the Member and in accordance with the number of Points required for the requested destination, as determined and published by Management of the Club from time to time, for the dates and to the destinations as prescribed therein.
1.13 “Confirmed Advance Upgrade” – An upgrade purchased by the Member for Points or for money and Points, on the basis of a confirmed advance seating, as determined and published by the management of the Club, from time to time.
1.14 “Reduced Price Last Minute Upgrade” – An upgrade on an available seating basis (stand-by basis), offered to Members who meet the criteria determined by the rules of the Matmid Club. This upgrade is offered 48 hours prior to departure or at the airport prior to the flight in exchange for Points, as determined and published by management of the Matmid Club from time to time.
2. Program Rules
2.1 Membership of the Club is subject to all of the types of rules, conditions, laws, regulations, policies and procedures (the “Program Rules”) that EL AL may adopt from time to time at its sole discretion.
2.2 The accumulation and redemption of Points is subject to the Program Rules, as determined and published by EL AL from time to time.
2.3 Notwithstanding any other provisions in these Regulations, EL AL retains exclusive discretion:
2.3.1 To suspend the Club Program, without prior notice. Therefore, and irrespective of the extent of the Member’s participation in the Program, the right to accumulate and utilize Points can be terminated at any time, as determined and published by EL AL.
2.3.2 To determine and revise the rules of the Club Program, including, but not limited to: points accumulation, the number of required Points for a benefit, status, ticket, upgrade, registration, voucher or any other benefit in the Matmid Club, in whole or in part, the level of Points, rules for accumulating Points, rules for redeeming points, rules for upgrade and types of bonus tickets, validity of benefits, alliances with partners as defined in the regulations, etc.
2.3.3 To alter and limit the duration of time in which accumulated Points may be saved and/or used, etc.
2.3.4 To establish days and/or periods and/or flights in which it will not be possible to use Points that were accumulated for utilizing entitlement vouchers for flights and to limit the number of seats available, for all or some of the Members, for all or some of the destinations, etc.
2.4 All of the changes, except for those stated in sub-section 2.3.4 above, may be implemented with prior notice of 30 days from the day of publication of the change on the internet. In exceptional circumstances stemming from events which the management of the Club could not have foreseen, and in the event of technical changes or changes that are meant to benefit the Members of the Club, such changes may be made immediately. EL AL shall be entitled, at its exclusive discretion, to extend the period of time for giving the notices set out above.
3. Registration and Membership in the Club
3.1 Registration to the Matmid Club and Membership thereof shall be personal, and shall be open to individuals aged two years and above. A Member may not hold more than one account in EL AL’s Matmid Club.
3.2 Membership in the Matmid Club in Israel will be allowed only for holders of Israeli identity cards. Registration for residents of foreign countries requires a passport and an address overseas. Club members living overseas will be registered in overseas Club branches, and these regulations will apply to them unless explicitly stated otherwise.
3.3 Membership in the Matmid Club is personal, is not transferable to any another person, and cannot be redeemed for money or money’s worth.
3.4 In case of divorce, the Points accumulated will remain in the Member's account, unless a court order is issued instructing EL AL to act otherwise.
3.5 Registration in the Matmid Club requires payment, as set down and published periodically by EL AL, except for special membership campaigns carried out from time to time at the sole discretion of EL AL.
Subject to the provision of any laws, registration fees will not be refunded. Notwithstanding the aforesaid, in the event of cancellation of registration via the internet within 14 days of the date of registration, a cancelation fee of only 5% of the registration fee will be charged.
3.6 The following may not join the Club:
3.6.1 Companies, organizations and/or institutions, unless EL AL, at its exclusive discretion, authorizes their membership in the Club for special reasons.
3.6.2 Travel agents, cargo agents, EL AL employees, employees of EL AL subsidiaries, unless given special permission by Management of the Club.
3.6.3 EL AL retirees and retirees of EL AL's subsidiary companies will be entitled to join the Club, but will be allowed to earn Club points and receive Club benefits only for tickets purchased at full fare and/or to accumulate and utilize Points from partners (not including tickets for free flights and/or reduced price flight by virtue of their being retirees of EL AL or its subsidiaries as set out in sub-section 6.6 below).
3.7 Individuals aged between two years and 18 years may only join the Club with the consent of their legal guardian.
3.8 Members who register for the Matmid Club a number of times, by themselves or through others, will have their membership revoked and all their various memberships will be canceled, and with them, the Points that were accumulated and the registration fees that were paid and all other benefits that might obtain from membership, with no possibility of recompense or refund.
3.9 Member status: Members in the Matmid Club are divided into five tiers (statuses) as follows:
“Matmid Member” – A member of the base tier of the Matmid Club, who accumulates Points in accordance with the rules of the Matmid Club, and who has received a “Matmid Club” membership card.
“Silver Member” – A Matmid member who has accumulated the minimum number of Points from EL AL flights during a period of 12 consecutive months preceding the date of assessment of entitlement, as set out in the regulations for Silver membership, and who has received a “Silver Matmid Club” membership card.
“Gold Member” – A Matmid member who has accumulated the minimum number of Points from EL AL flights during a period of 12 consecutive months preceding the date of assessment of entitlement, as set out in the regulations for Gold membership, and who has received a “Gold Matmid Club” membership card.
“Platinum Member” – A Matmid member who has accumulated the minimum number of Points from EL AL flights during a period of 12 consecutive months preceding the date of assessment of entitlement, as set out in the regulations for Platinum membership, and who has received a “Platinum Matmid Club” membership card.
“Top Platinum Member” – A Matmid member who has accumulated the minimum number of Points from EL AL flights during a period of 12 consecutive months preceding the date of assessment of entitlement, as set out in the regulations for Top Platinum membership, and who has received a “Top Platinum Matmid Club” membership card.
The benefits that a Member is entitled to, including special offers for particular tiers, membership of the King David Club, as set out in sub-section 3.12 below, entitlement to upgrades, etc., as determined by EL AL from time to time, are derived from the Member’s status.
When checking the entitlement for any of the tiers, the number of Points and/or flight segments (as the case may be) accumulated to the Member’s credit is checked in accordance with the rules of the Club (as amended from time to time), during the 12 consecutive months preceding the check of entitlement. A Member’s entitlement is checked on a daily basis. A Member who is found to have met the conditions of entitlement to a particular tier will be promoted to such tier. Renewal of a specific tier, or demotion from it to another status, will be executed once a year (12 months after the date of promotion to a specific tier or after the last date of renewal of the status, with respect to the specific Member).
3.10 Members will be issued a personal membership card that is non-transferable. The membership card is valid only for the period noted on it.
3.11 The membership card will remain the property of EL AL even after delivery of it to the Member and EL AL shall be entitled to request its return from the Member at any time. The Member must accede to the above request without delay.
3A. Membership of King David Club:
3A.1 The King David Club is a prestigious Club which is available to EL AL Matmid Club Members and which offers a variety of services and benefits. Membership in the King David Club is on an annual basis, and is open to Members, subject to EL AL's right of refusal, (a) in the Matmid or Silver tier who have accumulated the required minimum number of points from EL AL flights during a period of 12 consecutive months and have paid the annual membership fees set out in the Club regulations; (b) in the Gold or Platinum or Top Platinum tiers. Members of the Top Platinum, Platinum and Gold tiers will be granted membership of the King David Club free for one year, so long as their Gold / Platinum / Top Platinum card is valid. Membership of the King David Club will be renewed each year if the Member has maintained Gold or Platinum or Top Platinum tier membership; and (c) members who have been given Club membership as part of special marketing campaigns.
3A.2 Membership of this Club and/or renewal of membership of the Club and/or cancellation of membership of the Club are subject to the King David Club regulations as in force from time to time.
3A.3 The benefits granted in this Club are personal, non-transferable, and are not redeemable for money or money’s worth.
3A.4 Gold, Platinum and Top Platinum Club Members (who are members of the King David Club, free of charge, by virtue of their status) and members of the King David Club are entitled, as long as their membership is in force, to free entry to the King David Lounge at Ben-Gurion Airport.
In addition, the above members are entitled to free entry to the lounges operated by EL AL overseas prior to their flight with EL AL (on condition that they have a boarding pass for an EL AL flight with an EL AL code, and a valid KDM card).
The list of EL AL lounges overseas may be viewed on the following page: http://www.elal.co.il/ELAL/English/MatmidFrequentFlyer/AboutTheClub/KingDavidClub.html.
4. Deviation from or Infringement of Club Rules
4.1 EL AL is entitled to conduct inspection of Members' accounts, without giving prior notice. During such inspection, instances may occur in which Members will not be able to carry out any transactions on their accounts or to utilize vouchers in their possession. EL AL will act to keep the inspection period as short as possible under the circumstances of the case.
4.2 For any deviation or failure to comply with the Club regulations, as set out below:
* Abuse of Club benefits;
* Conduct harming the interests of EL AL, including improper conduct and/or the causing of
damage to EL AL employees, partners, customers or persons acting on its behalf;
* Deception with respect to the information provided to EL AL and/or its partners;
* Prohibited trading in points, grants or benefits (section 9A. below);
* Improper use of flight ticket coupons;
* Act of fraud, theft or deceit, whether such constitutes a criminal offense or not;
EL AL shall be entitled, at its exclusive discretion, to take one or more of the actions set out in sub-sections 4.2.1 - 4.2.8 below:
4.2.1 To unilaterally terminate the Member’s membership in the Club; termination of Club membership means, inter alia, cancellation of points and/or benefits that have accrued, in whole/in part;
4.2.2 To erase or subtract the points accumulated in the Member's account entirely or partially;
4.2.3 To cancel the Member's membership of the Matmid Club including cancellation of all benefits deriving from it;
4.2.4 To impose a monetary sanction upon the Member for damages or losses to EL AL;
4.2.5 To transfer a Member from one membership tier to another (for example, from Platinum to Matmid), granting reduced benefits and/or to cancel all or part of the benefits that have accrued to the member's account as part of that member's previous status;
4.2.6 To immediately freeze point accumulation in the Member's account until the completion of clarification of the issue and/or for a specific period of time to be determined by Management of the Club.
4.2.7 To cancel bonus and upgrade vouchers and/or bonus tickets issued to the Member.
4.2.8 To take any other action necessary under the circumstances of the case.
5. Termination of Club Membership
5.1 Club membership may be terminated under the following circumstances:
5.1.1 At the request of the Member, by notice in writing to EL AL.
5.1.2 At EL AL’s decision, due to deviation by the Member from the regulations of the Matmid Club, as set out in section 4 above.
5.1.3 In the event of cancellation of the Frequent Flyer Club Program by EL AL, in which case, EL AL will give its Members six months’ prior notice, during which they may exercise the rights that they have accrued.
5.1.4 In the event of death of the Member, whether he leaves a will or otherwise. In this case, the provisions of sub-section 5.3 below shall apply.
5.2 EL AL will not be required to pay any compensation for termination of membership of the Club.
5.3 Upon termination of membership, all benefits and rights (including points) in the Member's possession will expire, except in cases of death in which case the points will be transferred to the deceased's survivors subject to presentation of an appropriate court order.
6. Accumulation of Points
6.1 The crediting of points to Member accounts will only be possible in accordance with the rules set down in these Regulations. In any event, the decision on crediting points remains with EL AL exclusively.
6.2 The following are the types of points that may be accumulated as part of Club membership:
6.2.1 Basic points – the number of points accumulated in a Member's account for every EL AL flight will be determined by EL AL from time to time, at its exclusive discretion. These points only, as accumulated during a period of 12 consecutive months, from EL AL flights only, shall be used in order to determine the Member’s status as set out in section 3.9 above, with all of the implications thereof.
6.2.2 Extra points – the number of points (in addition to the basic points) accumulated in a Member’s account with respect to the Member’s status, as incentives and for special deals, etc. The number of points that may be granted as aforesaid shall be determined by EL AL from time to time at its exclusive discretion. The points shall not be taken into account when determining the member’s status as set out in section 3.9 above, with all of the implications thereof.
6.2.3 Partner points – The points accumulated on a Member’s account as a result of purchasing a product / service in partner companies, in accordance with agreements signed by EL AL with various partnership, from time to time. These points shall not be taken into account when determining the member’s status as set out in section 3.9 above, with all of the implications thereof. The aforesaid provisions shall be subject to section 7 below – “Accumulation of Points from Partners”.
6.3 A Member will be entitled to accumulate points on Code Share flights but will be credited with Points only if the reservation was made on an EL AL flight with the LY code, and in accordance with the conditions of the ticket. In any event, the Member will only be accredited with points in the event that the flight actually takes place.
6.4 In the event that a Member is transferred by EL AL to another airline for any reason whatsoever (for instance, due to overbooking, cancelation of a flight, etc.), points will be accumulated to the Member’s account as if the original EL AL flight had taken place. At the request of EL AL, the Member must submit the appropriate consents to EL AL in order that his Club account may be credited. Flights with foreign companies which did not take place following EL AL’s initiative as aforesaid shall not be credited with points unless EL AL and such companies have agreements for the mutual accumulation of club points (“Cooperation Agreements”). In such cases, the points accumulated will be partner points, as defined in sub-section 6.2.3 above.
6.5 Flights on EL AL at the initiative of another airline (for instance due to overbooking, cancellation of a flight, etc.) shall not be credited with Points unless EL AL and such companies have agreements for the mutual accumulation of club points. In such cases, the points accumulated will be partner points, as defined in sub-section 6.2.3 above.
6.6 Notwithstanding the aforesaid, bonus ticket flights, free flights, special deal flights, charter flights on foreign airlines and reduced price flights, including free or reduced price tickets to employees or retirees of EL AL and its subsidiaries and their family members who are entitled to such, will not be credited with Points unless otherwise stated in the airline's advertisements in specific cases.
6.7 In the event of advance upgrade for Points, for money or for Points and money, last-minute reduced price upgrade or free upgrade given to a Club member at the airport for various reasons or an upgrade purchased in the aircraft, the number of points accrued will be determined by the original seating Class purchased and not by the number of points that would be awarded for the Class in which the member actually flew. In the event of downgrading for whatever reason, the point credits will be calculated in accordance with the seating Class in which the member actually flew and not according to the contents of the ticket.
6.8 Points can be accumulated on the basis of only one seat per flight even if the Member purchased more than one seat on the aircraft.
6.9 Points for a given flight will be credited to one account only for one Member only according to the flight that was taken and the Class for which the ticket was purchased.
6.10 The benefits offered in the Club, including Club points, are personal, are not convertible for money or money’s worth, and are not transferable, except in special offers conducted by EL AL from time to time that permit such (subject to the conditions of the offer) and/or in the event otherwise prescribed by EL AL in accordance with its exclusive discretion.
6.11 EL AL flight points not credited to an account may be updated up to one year after the actual flight, provided that the passenger was a member of the Club at the time of the flight in question.
* It is possible to update flight points at EL AL up to two months retroactively from the date of authorization of the member’s acceptance into the Club.
* The details of purchase of products or services (including flights) in partner companies shall be updated in accordance with the rules set out in section 7 below.
6.12 The Member shall be exclusively liable for checking the status of the Points, vouchers or any other benefit on his account from time to time, including the date of expiration thereof, and he shall have no claims against EL AL if he did not effect such checks. Complaints and appeals regarding the membership status report may be made to the Customer Services Desk at 03-9771111.
7. Partners in the Club Program
7.1 The Matmid Club has the right to establish business partnerships with companies in Israel and overseas, including airlines (hereinafter: the “Partners”), that enable all Members who purchase a product and/or service from such company to accumulate partner points. These agreements do not constitute a contract for the benefit of a third party.
7.2 Partner points will be accumulated according to the conditions established in the special agreements between the partner and EL AL. EL AL has the right to enter into agreements with Partners that bestow benefits on Club members residing abroad only (including in a specific country only), or to Members residing in Israel only or to Members of a specific status.
7.3 EL AL has the right to terminate the agreements with each of the Partners at any time or to alter the conditions of such agreements, and will give notice of such to the members of the Matmid Club.
7.4 The liability for providing the services and/or products of the Partners, and/or the quality of the services and/or products, as well as the awarding of Points for the services and/or products acquired by the Member, shall be borne by the Partners themselves. EL AL will award members the number of points as informed to it by the Partners.
Members will have no claim and/or demand and/or suit against EL AL pertaining to the subjects mentioned in this section.
7.5 The liability for examining the entitlement to accumulate points from shall be borne by the Member.
Similarly, Members must submit their Club membership numbers at the time of purchase of the product or service so that their accounts may be credited with partner points. For each such purchase, it will be possible to submit only one membership number for each transaction.
7.6 In the event that a Member’s account is not credited for the purchase of a partner’s product/service, or if a Member believes that his account was not credited with all of the points, he must verify such matter with the partner.
7.7 Retroactive crediting for partner points for the use of partner services/products will be extended for up to three months from receipt of the appropriate information from the partner company following the member's request to such partner company.
7.8 Points from partners will be valid for utilization for the issue of bonus vouchers and tickets and upgrades but will not be taken into account for determining Members' eligibility for particular statuses, as set out in sub-section 3.9 above, with all of the implications thereof.
7.9 A Member who is also a member of another airline flying on a code share flight or on the flight of an airline that has a Cooperation Agreement with EL AL may accumulate points to his account on only one of the Frequent Flyer Clubs, either of EL AL or of the other airline only.
For the avoidance of doubt, if the Member decides to accumulate the points in the club of the other airline, it will not be possible to transfer the points to the account in the Club, and vice versa.
7.10 The restrictions and limitations set out in the regulations of the Club as published from time to time and as may be amended without prior notice shall apply to the exercise of vouchers of any kind on code share flights and flights of partners which are airlines.
7A. Gift Coupons
- In these Regulations “Gift Points” shall mean points that are granted via a Gift Coupon.
- EL AL may, from time to time, at its exclusive discretion, issue Gift Coupons to all Members or to specific Members.
- In addition, every Member is entitled to purchase Gift Coupons for himself or for others.
- The Gift Coupon and the conditions thereof (including the option of transferring Gift Points to another member and the value of the points) shall be as defined by EL AL in accordance with the deal through which the Coupon is purchased or issued.
- A Gift Coupon may grant a particular number of Gift Points.
- Gift Coupons will be purchased via the EL AL website.
- In the event that the person receiving the Gift Coupon is not a Member, he or she must register for the Club by filling in the Club registration form on the EL AL website. Completion of the registration in accordance with the conditions of the offer will be effected by entering the code printed on the Gift Coupon.
- Members can view the balance of Gift Coupons that have accrued in their accounts on the EL AL website.
- Members who have received Gift Coupons from other members will only be able to see the Gift Coupons in their account after linking the coupons to their accounts on the EL AL website.
- Gift Points may be used for issuing a bonus ticket voucher or upgrade voucher only. The points do not accrue to the Member’s account and shall not be taken into account in determining the Member’s status as set out in section 3.9 above, with all of the implications thereof. Gift points will be exercised by entry into the customer’s account on the EL AL website, by entering the code printed on the Gift Coupon.
- The points charged on the Gift Coupon may be used for issuing one or more bonus or upgrade vouchers. Up to three Gift Coupons may be used for the issue of a bonus or upgrade voucher.
- The Gift Points will expire on the date set out on the Gift Coupon, and from that date onwards, it will no longer be possible to use them.
- If a bonus ticket voucher or an upgrade voucher obtained with Gift Points is cancelled, it will be possible to use the Gift Points for the purpose of issuing substitute vouchers, subject to the Gift Points still being valid at such time.
- Gift Points cannot be redeemed for money.
8. Validity of Points and Benefits
8.1 Basic and Extra points accumulated from EL AL flights will be valid for 36 months after the date of the flight in respect of which they were accumulated. 36 months after the date of the flight of which the points were accrued, such points will be deleted from the Member’s account.
8.2 The validity of partner points will not expire unless otherwise prescribed in the agreement between the partner and EL AL. Notwithstanding the aforesaid, EL AL reserves the right to modify this rule at any time and to set a date on which these points will expire.
For the purposes of this section, point accumulated from partner airlines or charter flights with Cooperation Agreements with EL AL in the context of the Club shall be deemed to be partner points.
Points accumulated from the purchase of duty free products on EL AL flights so long as such accumulation is permissible shall be deemed to be partner points.
8.3 Gift Points will expire on the date set out on the Gift Coupon, and from that date onwards, it will no longer be possible to use them.
8.4 A bonus flight voucher / upgrade voucher shall be in force for 12 months from the date of issue, with the exception of special offer vouchers of a shorter validity, in accordance with the conditions published by the Club.
8.5 Unused and expired bonus ticket or upgrade vouchers will not be extended and will be void and the points used in the issue thereof may not be reused. In exceptional cases only and at the exclusive discretion of EL AL, which may not be appealed, EL AL has the right to extend the validity of vouchers subject to the payment of a handling fee. In any event, no more than one extension of validity of a voucher will be allowed.
8.6 For the validity of bonus tickets, see section 10.11 below.
It is hereby clarified that EL AL shall be entitled to act other than as set out in this section 8 above at its exclusive discretion and for special reasons.
9. Purchasing Supplementary Points
9.1 Subject to the provisions of this section, a Member may purchase Points in order to supplement a bonus ticket or upgrade voucher at any amount and for any voucher or ticket. The price of a point purchased will be determined periodically by Management of the Club.
9.2 The Club has the right to give notice, at its exclusive discretion, that it will not approve the purchase of Points or that the price per point has changed or that the manner of purchasing the Points and their value has changed.
9A. No Trading in Club Points, Grants or Bonuses
The trading in Club points, grants or bonuses shall be absolutely prohibited.
10. Utilization of Points for Bonus Vouchers and Upgrade Vouchers
10.1 Bonus tickets may only be used on regular EL AL flights (unless specifically prescribed otherwise). Without detracting from the generality of the aforesaid, in the event of cancellation or change of date of a flight, even if instigated by EL AL for any reason whatsoever, EL AL will not be required to transfer a Member holding a bonus ticket to an alternate flight on another airline.
10.2 For the purpose of utilizing vouchers of any sort, members must apply to the Matmid Club. Upon receipt of the voucher, Members must contact a travel agent or an EL AL branch or EL AL’s website, and present the voucher for ticketing procedures. In any event, the ticketing process will take place on condition that there is an appropriate reservation on EL AL’s reservation system.
10.3 EL AL recommends that Members reserve their bonus flight and/or upgrade from EL AL sufficient time before the planned flight in order to ensure availability.
10.4 In the event that a Member is precluded as a result of EL AL's actions from utilizing bonus tickets, the Member will be allowed to return such to the Club and receive the value thereof in points for the proportionate part of the bonus ticket that was not utilized. If the Member paid for the ticket or part thereof with money, the Member will be entitled to a cash refund for the part paid by him as aforesaid.
10.5 In the event that the Member issued a bonus ticket and did not utilize it, or utilized it only partially or if the ticket expired for reasons not related to EL AL, the Member will be entitled only to a refund of money and points, in accordance with the proportionate part of the ticket that was not used, in return for payment of a cancellation fee in the rate prescribed by EL AL from time to time. In any event, Points shall not be restored to the Member’s account if they have expired. The aforesaid shall be subject to the provisions of any law and/or the conditions of special offers that may apply from time to time.
10.6 A bonus voucher that was not utilized and that has not yet expired can be returned and the Member’s account credited with Points, provided that the validity of the Points that were used to issue the voucher have not yet expired, and subject to the payment of a handling fee. If only some of the Points used for issue of the voucher are in force, those points only shall be restored to the account.
10.7 Any change in a voucher of any kind shall be subject to the payment of a handling fee.
10.8 The Member or a person acting on his behalf shall be responsible for ensuring that the departure and arrival dates have been written on any bonus tickets, and that all of the other information on the ticket match his reservation.
10.9 A bonus ticket shall be valid for departure (the first flight on the voucher) within one year of the date of ticketing. It shall not be possible to alter the name of the passenger and/or to extend the term of the date of departure beyond one year after the date of ticketing. The aforesaid shall be subject to the provisions of any law and/or the conditions of special offers that may apply from time to time.
10.10 The Member shall be liable for having the bonus ticket ticketed in accordance with the regulations of the Club. EL AL may amend these regulations without prior notice.
10.11 Bonus vouchers for the flights of airlines that are partners in the Club Program may be issued in accordance with the provisions of the regulations of the Club, and to the agreements between the partner companies. These vouchers may not be cancelled or amended. EL AL is not liable for flights via a bonus ticket / voucher of another airline which has a Cooperation Agreement with the Club.
10.12 The Member alone can transfer bonus and upgrade vouchers from his account to any person if he notes such in advance at the time of issue of the voucher, subject to any special provisions that provide otherwise. The airline ticket (including in the event of upgrade) shall only be issued if the name of the passenger on the voucher is identical to the name of the passenger on the reservation. The voucher shall be sent to the address of the Club member requesting the voucher, at the address registered on the account only, unless he requests otherwise prior to issue of the voucher.
10.13 Alteration of the name after issue of the voucher for a bonus ticket or upgrade shall be subject to the payment of a handling fee. It shall not be possible to alter the name of the passenger after issue of a bonus ticket.
10.14 No discounts of any kind will be given on bonus ticket tariffs (discounts for children, youth, students or pensioners).
10.15 EL AL may, at its exclusive discretion, establish days and/or periods and/or flights in which it will not be possible to use Points that were accumulated for bonus vouchers and/or to limit the number of seats available for bonus vouchers, for all or some of the Members, for all or some of the destinations, etc. For this purpose, EL AL may set aside special bonus classes for the purpose of utilization of bonus and/or upgrade tickets, the allocation of seats in which shall be limited and might change in accordance with the date and destination of the flight.
10.16 A Member or a person acting on his behalf effecting a reservation for a flight whilst using a bonus or upgrade ticket for points or money and points must state such when making the reservation.
10.17 All of the rules and and laws that apply to flight tickets, including the conditions of the ticket, the general transportation conditions and IATA rules shall apply to bonus tickets as well.
10.18 The method of payment for bonus tickets shall be as follows: Debit of points plus a price in cash payable at the time of ticketing, and including destination airport taxes. The effective cash price shall be the price applicable at the time of ticketing.
The number of points for bonus and upgrade tickets and the amount of the additional cash price shall be published on the EL AL website and at Club offices.
Notwithstanding the provisions elsewhere in these regulations, EL AL may, from time to time, amend the prices, the number of points required and the method of payment for bonus tickets.
10.19 It shall be possible to make one stopover only as part of a return bonus ticket issued on EL AL flights.
10.20 It shall be possible to combine different destinations on a bonus ticket issued on EL AL flights (open jaw). The price will be set based on the highest priced destination, in accordance with the Club’s table of regions. This ticket does not include the connecting flight between the two destinations.
10.21 Bonus tickets that can be utilized on EL AL flights will be issued only for destinations to and from which EL AL flies. It shall not be possible to issue bonus tickets or to use upgrade vouchers for special flights that are not on EL AL’s flight schedule.
10.22 As of October 1, 2010, the sum of $75 will be charged for cases of no-show for flights by passengers registered for a flight who were supposed to fly using a bonus ticket.
10.23 It shall not be possible to effect an upgrade on an upgrade, of any kind (for instance, an upgrade from Tourist Class to First Class).
10.24 The advance upgrade process via a voucher shall be effected in the following manner:
1.Reserve a seat in the higher class (Business or First) (upgrade to Business Class is allowed for flight reservations based on Tourist Class M/S/Y fares, except from Switzerland which is based on Y class fare only; upgrade to First Class is allowed for flight reservations in Business Class C or I).
2.Issue of upgrade voucher near to the ticketing date, in accordance with the conditions of the reservation.
3.The ticket is issued in the higher class.
10.25 Tickets may be upgraded via an upgrade voucher, up to 24 hours prior to the flight. Upgrades will not be allowed via upgrade vouchers at the airport prior to a flight.
10.26 Electronic ticketing – all bonus tickets at destinations where electronic ticketing is possible must be effected via electronic ticketing. Any request for issue of a ticket to such destinations that is not electronic shall be subject to payment. A ticket issued to a destination that does not have electronic ticketing but which is changed to a destination that does have electronic ticketing must be ticketed electronically, and vice versa.
11. Last-Minute Reduced Price Upgrades
11.1 Last-minute reduced price upgrades will be given on the basis of available seating only and at the exclusive discretion of EL AL. EL AL has the right not to grant the upgrade for whatever reason and also has the right to alter upgrade conditions at any time and with no prior notice.
11.2 Entitlement to Upgrade:
11.2.1 Top Platinum, Platinum and Gold Club members are entitled to upgrades 48 prior departure and to last-minute reduced price upgrades at the airport in accordance with the following criteria:
* Accumulation of the minimum number of points required for upgrade to the prestige Classes on EL AL flights during the preceding 12 consecutive months.
* Priority among Members in the upgrade list will be as follows: type of ticket purchased (Class of purchase), member’s status (Top Platinum, Platinum, Gold, Silver), number of points accumulated on the account from EL AL flights only during the preceding 12 consecutive months, and date of joining the Club.
11.2.2 Silver members shall only be entitled to upgrade 48 hours before flight time provided that they fulfill the criteria set out in Section 11.2.1 above.
11.2.3 Members holding bonus tickets or various types of discount tickets (including discounts for families of airline employees, children’s discount tickets, etc.) shall not be entitled to upgrades of any kind.
11.2.4 In order to appear on the upgrade lists, Members must ensure that their membership number and a telephone number where they can be reached are recorded when making reservations and that they have the appropriate types of flight tickets, according to the Matmid Club regulations.
11.3 The prices of upgrades will be published on EL AL’s website and at the offices of Management of the Club. EL AL may amend the prices from time to time and without prior notice.
11.4 Children aged between 2 and 12 are not entitled to a last-minute reduced price upgrade even if their Club membership status would entitle them to do so, and even if they have a full ticket which was not purchased at a children’s discount. Confirmed advance upgrades are available for children as well.
11.5 It is not possible to effect and use upgrades on code share flights.
11.6 It is not possible to effect and use upgrades on EL AL flights ticketed by a foreign company (where the flight documentation has not been issued by EL AL).
11A. Preferred Seating
A preferred seat may be purchased subject to the seating procedures set out on EL AL’s website. Registration for this service does not constitute an undertaking by EL AL to allocate a seat to the person registering. Seats shall be allocated at the time of check-in at the airport and in accordance with seat availability on the flight.
12. Website and Contacting the Club
12.1 Members can obtain information and services via the website or by telephone, using the initial PIN code provided by the Matmid Club and a number of personal details. For telephone service, a handling fee in a sum updated by EL AL from time to time will be collected.
12.2 The Member shall be responsible for altering the PIN code upon first entry onto the system and must keep such code in a safe place, where it cannot be discovered. Provision of the PIN code to any other person, including to travel agents, shall be at the Member’s exclusive liability, and EL AL shall not bear any liability with respect to such.
12.3 Any request to the Club in order to obtain information and/or perform actions on the account, by the Member or his attorney, whether oral or in writing, shall require the party making such request to identify himself with the Member’s name, the membership number, the telephone identification number or the internet password.
13.1 Members should inform Management of the Club of any change in address via the website or in writing, by facsimile or by mail.
13.2 Changes in the Member’s name or passport number should be forwarded in writing to Management of the Club and should include a certified copy of the identity card or other official certificate attesting to the change, to the satisfaction of Management of the Club.
13.3 After joining the Club, the Member’s details will be included in EL AL’s registered customer database. Subject to the provisions of any law, EL AL shall make use of the aforesaid database for marketing purposes, including direct mail of information brochures and special offers to Club members, including transfer of information to partners, to the extent necessary for the purpose of performance of the cooperation between them and for the purpose of providing special services and benefits to its customers and it shall do other actions in the context of its ongoing activities. In the event that the Member does not wish to be included in the mailing list (for any reason whatsoever), he must give notice of such to EL AL, via the internet or by notice in writing via fax or mail.
13.4 EL AL shall be entitled to provide any information regarding points accumulated from flights financed by a corporation or other entity at which or for which the Member is employed and/or on whose behalf the member is flying, including governmental authorities, and it shall be entitled to erase points and/or to cancel other benefits at the request of such corporation or entity, without derogating from its right to take the actions set out in section 4.2 above. The Member shall have no claim and/or demand and/or suit with respect to such.
13.5 Management of the Club shall be entitled, at its exclusive discretion, to choose the method of mail-outs to members of the Club, and whether to effect mail-outs at all, and if so, whether to send such to all Members of the Club or only to some of them. Mail-outs sent by mail shall be sent to the address registered on the member’s account, unless the member provides a different address to the Club. Mail from Members to the Club shall be sent to the Club or to the address of its representatives overseas as appears in the Club’s brochure or on the website. EL AL shall not be liable for any mail that is late, is lost or did not reach its destination for any reason whatsoever.
13.6 EL AL shall be entitled to adapt and amend these regulations and the rules stemming from it to the regulations and laws applicable in any specific country in which the Club operates. In such a case, the amended regulations of the Club shall apply to the Members in such country.
13.7 The provisions of these regulations in the masculine gender shall import the feminine gender as well and the provisions of these regulations in the singular number shall import the plural as well, mutatis mutandis as the case may be.
13.8 No waiver, extension, discount, or alteration to any of the conditions of these regulations shall be of any force unless effected in writing by EL AL, and no delay in the exercise and/or insistence on EL AL’s rights shall be deemed to be a waiver, and EL AL may exercise its rights in whole or in part under these regulations and under any law, at any time as it may see fit, and may subtract or erase points, cancel vouchers and other benefits and may amend the status of a member if it is determined that these were accumulated and/or issued and/or granted as a result of an error.
13.9 EL AL shall not be liable for and shall not bear any tax, such as, but without derogating from the generality of the aforesaid, income tax which a Member might owe as a result of the accumulation of points and/or other benefits and/or the exercise of them in any form whatsoever. The Member alone shall bear any such tax, if applicable. EL AL recommends that its members obtain additional information in this regard from an accountant or tax consultant. EL AL shall be entitled to provide the taxation authorities with details of the accumulation of points and/or other benefits and/or the exercise thereof in any form whatsoever by the Members, subject to the provisions of any law.
13.10 These regulations shall be interpreted in accordance with the laws of the State of Israel. The competent courts in Tel Aviv shall have the sole and exclusive jurisdiction to hear any claim with respect to these regulations and to the rights and obligations stemming from them.
14. Publication of the Regulations
14.1 The conditions set out in these regulations and the rules of the Program published from time to time by EL AL on EL AL’s website are the rules that bind EL AL and the members. In the event of any contradiction between the regulations or the rules contained in the regulations published on EL AL’s website and rules appearing in any other publication, the provisions of the website shall be the provisions that are binding.
14.2 The Member shall be responsible for monitoring changes and notices published on EL AL’s website.
14.3 The rules of the Program or any part thereof may be distributed from time to time to members or any of them, at the exclusive discretion of EL AL, on the internet, by electronic mail, in information brochures or in periodical mail-outs.
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