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Contact Us Information

Contact Us Information


You can receive information about the Matmid Frequent Flyer Club and complete almost any transaction in your account on the EL AL website, easily and conveniently, without waiting for a service representative on the phone:

 Obtain information about your account and view your status report
 Update missing flights in your account
 Issue bonus ticket flights and upgrades to premium classes
 Book EL AL Israeli travel bonus flights
 Enjoy special Israel travel deals

All you have to do is enter the Frequent Flyer Club Login page, using your membership number (including control digit) and your internet access password.

You can also check the FAQ on the attached link Click here.

 You can get information about the Matmid Frequent Flyer Club and complete almost any transaction in your account on the EL AL website.
If you do not find the answer to your question, you can contact us through the
Request Form


You can contact the Telephone Service Center of the Matmid Club to receive information that does not appear on the website.

Tel. *2250 or 03-9771111
Fax: 03-7604043

The Service and Sales Center operates 7 days a week, 24 hours a day.

Club Hours:
Sunday – Thursday: 8am – 7pm
Friday and holiday eves – 8am – 1pm
Telephone Service Center for premium members (Platinum, Gold) operates 24 hours a day.

Address: EL AL Israel Airlines Ltd.
Matmid Frequent Flyer Club, POB 41
Ben-Gurion Airport, Israel 7110001

Click here for more on Israel travel Deals.