Legal Guidance/AGB

Terms:

General Conditions of Carriage

Allgemeine Geschäftsbedingungen AGB

Conditions of carriage to & from Canada only -
Part 1 - click here
Part 2 - click here

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View Electronic Ticket Terms of Contract including changes and cancellations of bookings

View Electronic Ticket Terms of Contract in German

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Information - Baggage and Service Fees:

Baggage Policy and services fees

Excess Baggage

Preferred Seats

Unaccompanied Children

Flying with Pets

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Information:

Safe Purchase on a Secure Site

Flights availability on EL AL website

EU blacklist of airlines

New EU security rules at airports

 EU liquids/gels requirements

 Guidelines for carrying liquids in hand luggage

USA permitted and prohibited items

For information on USA regulations regarding nondiscrimination on the basis of disability in air travel

Customer Service Plan

EL AL Contingency Plan for Lengthy Tarmac Delays

 Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions), 5772 - 2012

 Our privacy policy