Contact Us

Our representatives at the Telephone Service Center will be pleased to serve you at the following telephone numbers:
+972(3)9771111 or *2250
From the USA please call 1-800-223-6700

General Information (Ben-Gurion Airport) +972(3)9716111

For EL AL offices worldwide click here

Customer Care Department

Customer Care Department
We are pleased to hear your feedback regarding the flight experience.

Matmid Club members, to help us provide quick and efficient service, please identify yourself when making a request - click here for the form.
If you are not a Matmid member click here.

To clarify the status of a pending request, click here.

For urgent and future flights matters please contact Our representatives at the Telephone Service Center

Our postal mail address:
EL AL Israel Airlines Ltd.
Customer Care Department
POB 41
Ben-Gurion Airport, 7110001
ISRAEL
Fax. +972-3-7602233

United States Passengers - submit your claims to EL AL’s New York office: Click Here.

United Kingdom Passengers - submit your claims to EL AL’s UK office: Click Here.

Matmid Frequent Flyer Club

You can receive information about the Matmid frequent flyer club and complete almost any transaction in your account on our website.

In order to enter the website to complete your transaction or refer to a written claim regarding our Matmid club Click Here.

To clarify the status of a pending request, click here.

Baggage Claims Department

For delayed, damaged, or lost baggage claims please click here.

Refunds
Requests for refunds of tickets that have not been fully utilized or not used at all should be referred to the travel agent or EL AL branch where the ticket was purchased.

We will be happy to offer you our best attention at all times.

To clarify the status of a pending request, click here.

DOT’s Aviation Consumer Protection Division

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://airconsumer.dot.gov

Travel Israel – Useful Information