EL AL Basic
sep




  

EL AL is pleased to present
A low fare ticket that allows you the freedom to choose the service components you wish and to enjoy EL AL's special flight experience

Frequently Asked Questions:

Frequently Asked Questions:


What is EL AL Basic?
The EL AL Basic class offers you the opportunity to purchase a flight ticket at a reduced price, and then purchase additional service elements. EL AL Basic passengers can purchase service elements such as: check-in at the check-in counters, additional luggage allowance and other services, as explained below and in the EL AL website. The EL AL Basic class is located at the back of the plane. EL AL will assign seats to passengers in accordance to availability. Basic class passengers enjoy service by the EL AL flight crew. The flight experience includes legroom that is higher than the international average, as is customary in EL AL. Service on flights to/from the Far East includes beverages and food. Service on flights to/from Europe includes beverages only, without meal service.

Return to top of page

What are the Supplementary Services?
EL AL Basic passengers can order supplementary flight services: check-in at the airport check-in counters, baggage allowance, a sandwich and earphones for the inflight entertainment system.
A. Services that can be ordered before the flight*:

  • Check-in Procedure – The check-in procedure at the check-in counters entails a fee. You can pay in advance for counter check-in on the EL AL website by clicking the Reserve Supplementary Services button. The fee is $10 per passenger per flight segment (one direction).
    However, it is possible to check in for flights on the EL AL website easily and conveniently, for free. 
  • Baggage Allowance – hand luggage weighing up to 8 kilos only. On flights to Europe an additional suitcase weighing up to 20 kilos entails a payment of $20 in each direction. On flights to the Far East an additional suitcase weighing up to 20 kilos entails a payment of $30 in each direction. You can pay in advance for the suitcase on the EL AL website by clicking on the Reserving Supplementary Services button.
    Comments:
    -  All excess weight and/or additional suitcase will entail an additional payment in accordance with EL AL regulations.
    - For EL AL Basic passengers wishing to fly with sports equipment (bicycles, ski equipment, etc.), the sports equipment will be considered excess baggage. Payment for transporting sports equipment will be made at the airport, according to the prevailing EL AL rates. The exact rate will be given at the airport.

Note: If you have purchased complemental services you will receive a confirmation for the complemental services order by e-mail.
You must present this order confirmation before/during your flights as a confirmation for the ordering of the services.

If you have not received an email confirmation for the supplementary services you ordered, or if you wish to receive it again,
enter Update Reservation, type in your email address, and will receive confirmation of your order for supplementary services.

B. Services that can be ordered during the flight:

  • Meal Service
    - On flights to/from Far East – service on the flight includes drinks and food.
    - On flights to/from Europe – service on the flight includes drinks only and does not include meals – sandwiches shall be sold on the flight for a price of $8.
    - At this stage, Basic travelers on flights to/from Europe cannot order meals. Note that even if the El Al website allows meal ordering, the service shall not be provided. 
  • Earphones – You may purchase earphones during the flight for $3.

Return to top of page

How are the supplementary services ordered?
The supplementary services may be reserved through the EL AL website in the following manner:

  • If you booked your flight ticket on the EL AL website, it is possible to 
    during the purchase procedure.
  • If you booked your flight ticket through the EL AL Customer Service Center or through a travel agent, you must enter the EL AL website to order the supplementary services and Complemental services can be added even after the initial order has been made, by updating the order.
  • Passengers who order complemental services using the call center will be charged a handling fee of 5$.

Order supplementary services

Return to top of page

What are the fees and to which destinations is EL AL Basic available?
Further down on this page is a button – “Reserve a Flight.” Clicking on this button will lead to a list of available destinations and prices for EL AL Basic Class.

Return to top of page

What are the ticket conditions for EL AL Basic?
Ordering and ticketing: Class E. Immediate ticketing. Under the consumer protection law, no refund will be made in case a change/cancellation is made on the ticket or the complemental services. The ticket cannot be upgraded to luxury classes and/or used to order/purchase the preferred seating service, which provides seating at the front of the plane and/or at luxury classes. Only a single promotion/discount applies at a time. Tickets are valid for EL AL flights only, including cases where flights are cancelled or other changes are made by EL AL. Number of seats is limited. The ticket prices listed above include taxes and surcharges appropriate for the date of this publication, and are subject to modification by the relevant authorities. In addition, prices are subject to change to due exchange differentials affecting airport taxes at various countries.
Pets may not be flown to or from Israel in EL AL Basic, except for passengers with special needs

To view the regulations

Return to top of page
For Matmid Frequent Flyer Club members, what is the difference between a ticket in the EL AL Basic Class and a regular ticket in Economy Class?
When purchasing EL AL Basic tickets, club members do not accumulate points and benefits and are not entitled to club benefits, with the exception of entrance to EL AL lounges (KD GL PL TOP). Upon purchasing El Al Basic, club members with a GL PL status and higher shall not receive the benefits associated with the status: Shalom service, added luggage and preferred seating on the plane (granting seats towards the front of the plane and/or in the luxury classes).

Return to top of page
Can children and infants fly in EL AL Basic Class?

  • Children and infant rates for EL AL Basic - Children (ages 2-12) rates are 90% of the base price for an adult, not including tax and fuel charges. Infant (up to 2 years old) rates are 15% of the base price for an adult, not including tax and fuel charges. Fuel charges are not added to Infant tickets.
  • When purchasing a flight ticket for an infant in the EL AL Basic Class, seating for parent and baby is in the Basic Class. No baby crib will be provided. There is no charge for a baby stroller. Additional luggage according to the Basic Class rules. Meal is not included.
  • Unaccompanied Minor service is not valid on this ticket.

Order supplementary services