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Express Check-In

Express Check-In

 Who can use Express Check-In?
Express Check-In is available to all passengers holding an electronic ticket. Passengers can be identified by the flight ticket number (the 13 digits on the e-ticket).

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 What should I prepare in advance for checking in online?
You should have your passport and flight ticket number at hand or your Matmid number and password.

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 When is Express Check-In available?
Express Check-In is available to/from Israel between 24 and 3 hours before flight departure time.

* Check-in for flights after Sabbath or holidays can be completed before the start of the Sabbath or holiday.

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 Which EL AL destinations offer Express Check-In service?
List of destinations:
Amsterdam, Athens, Bangkok, Barcelona, Beijing, Berlin, Bombay (Mumbai), Brussels, Bucharest, Budapest, Frankfurt, Zurich, Geneva, Hong Kong, Johannesburg, Kiev, London (Luton/Heathrow), Los Angeles, Madrid, Marseille, Milan, Moscow, Munich, Newark, New York, Paris, Prague, Rome, Sofia,Venice, St. Petersburg, Tel Aviv, Toronto, Vienna, Warsaw, Larnaca.

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 What is unique to the Express Check-In service in London?
Lounge guests at London Heathrow traveling with hand luggage only can go straight to the lounge and enjoy maximal comfort. For your convenience, the security check will be conducted in the lounge.

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 I’m flying with an infant, can I use Express Check-In?
Yes. Passengers flying with an infant can use Express Check-In, but they should pay attention to the following:

As the infant does not need a seat, the infant’s name will appear on the reservation of the adult he is flying with. Therefore, make sure that the infant’s name appears in the check-in process.

Please note that passengers flying with infants and entitled to a crib should order the crib and the appropriate seats before checking in online.
It is not possible to order a crib during the check-in process.

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 Should I print out the Express Check-In authorization?
Yes. In order to shorten waiting time at the airport, you should arrive there with the printed boarding pass in hand.

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 I couldn’t print out the boarding card; can I print it out elsewhere?
Yes. To print out the boarding pass for the plane, click here

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 Can I choose my seat on the flight during the check-in process?
Yes. The system allows you to choose the seat you would like on the flight, or to change the seat that has already been reserved.

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 We are 3 passengers flying together, can we complete Express Check-In together?
It is possible to do joint Express Check-In for up to 9 passengers, provided that all of them are listed on the same flight reservation.

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 Is it possible to check in as a group (9 or more passengers)?
Not as a group, but each passenger can check in separately.

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 Is Express Check-In available for a code share flights?
No, it is not available.

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 I have a continuation flight the same day, can I use Express Check-In?
If you have a continuation flight or a return flight to Israel the same day.

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 I’m flying with luggage, can I use Express Check-In?
Yes. We recommend arriving at the airport at least two and one-quarter hours before the planned departure time, wait in line for the security check and then go to the check-in counters to present your flight ticket, passport and boarding pass.Your luggage will be sent to the plane. Afterwards you continue on to Passport Control.

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 Why is it important to fill in all the fields in the Express Check-In process?
Filling in all the fields will enable you to go to the Express Check-In A (quick) counter, saving time in the baggage check-in procedure

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 Can I cancel the check-in after it has been completed?
Yes. You can cancel the Express Check-In through the internet site up to 3 hours before the flight. To cancel check-in click here

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 Can I change the selected seat on the flight after completing the online check-in process?
Yes. You can change your seat. First you must cancel the check-in transaction and then start the check-in process again, during which you can choose a new seat. Click here.

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