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General Information

Baggage Claims

Dear Passenger,

EL AL does its best to care for your baggage and ensure that it arrives safely at its destination. However, at times, for unexpected reasons, the arrival of personal baggage is delayed.
In such events, EL AL apologizes for the inconvenience and does its utmost to solve the problem as quickly as possible.

Baggage Tracing Center

In the event that there has been a delay in the arrival of your baggage, we ask you to please contact the Baggage Tracing Center as soon as possible.

Sunday to Thursday: 8:30am – 23:45pm
Friday: 8:30am – 15:45pm
Saturday: 16:00pm – 23:45pm

Israel: +972-3-9771111

USA: 1-800-223-6700 

To display information about your delayed bag, click here