Our privacy policy:

Your booking:

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs or dietary, religious requirements and accessibility issues. We must also pass the information on to the relevant suppliers of your travel arrangements such as El Al and other airlines, hotels, transport companies etc. The information may also be provided to security or credit check companies, public authorities such as customs and immigration or in response to a valid order by a court or other governmental body all if required, or as required by law.

El Al Tourism reserves the right to divulge\disclose any personal information supplied to us by you without your approval if El Al Tourism honestly believes that such disclosure is imperative to: (1) comply with the requirements of the law; (2) protect the rights or assets of El Al Tourism (or any of its affiliated companies); (3) enforce our Terms of Use; (4) act in order to protect the interests of our clients; (5) in certain emergencies.

This policy does not apply to the practices of companies that El Al Tourism does not own or control, or to people that El Al Tourism does not employ or manage.

It is important to note that, controls on data protection in your destination may vary greatly from the legal requirements in the country where you reside or where you were at the time of booking.

Except as noted below, we will not, however, pass any information onto any party not responsible for all or part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. If we cannot pass this information to the relevant suppliers, wherever they are located, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy.

You are entitled to a copy of your information held by us. If you would like to see this please write to our email address: customer@elal.co.il. Your data controller is El Al Israel Airlines Ltd.

When you visit our websites, you are initially given a “cookie”, and your computer is assigned an ID number. A cookie is a commonly used device which stores information placed by a website in a storage place on your own computer. Our cookies do not contain any personally identifying information. We use cookies to track your computer’s usage patterns on our sites, and to enhance your visits to the sites. There are three types of cookies.

Session cookies
These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us, this cookie just reminds the website where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

Permanent cookies
These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

Third Party Cookies
You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these. Although you cannot block “session” cookies as they are required for our website to function correctly you can configure your internet browser so that it can reject both “permanent” and “third party” cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc.) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer’s website where you should be able to receive all the information you need.

If you don’t like cookies, your web browser includes an option that allows you not to accept them. We don’t recommend using this option, however, as it makes browsing our sites a less enjoyable experience because the sites are not able to recognize you and your preferences for information. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. The cookie file cannot retrieve information from other cookie files, nor any other information from your computer or personal device.

Once you have visited our sites and accepted our cookies, your ID number is automatically assigned to your computer whenever you visit our sites. Despite the fact that you remain anonymous until you enter personal information in the site, the ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information in a site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of your "hot buttons" (information that appears to be of personal interest to you).

We may collect and report to third parties (for example but not limited to advertisers and our creative agencies) aggregate statistics about our users in terms of numbers, traffic patterns and related site information.


El Al is an Israel-based organization. You should note that your data will be transferred, stored and processed in Israel as well as in various destinations outside Israel, including at the location of the relevant facility or at the location of the owner or manager of the relevant facility. Your data may also be processed by third parties operating outside Israel who supply services to us. In submitting your data and using our facilities and services, you are consenting to your data being used in the manner set out herein in countries which may not have data protection laws.

Safe Purchase on a Secure Site

The information you provide is confidential and safe with us.

The Website is secured according to the accepted Secured Sockets Layer SSL 128 protocol. This protocol is used for encrypting information on the internet, assuring confidentiality of data sent from your computer to our site.

Unfortunately, despite the aforementioned, the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our Website.

We may use your information for internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our websites.

Subject to your prior approval, we may also use your data in order to communicate with you about our products and services and those of specially selected third parties, including our key partners. When we send marketing communications to you by email or mobile text message (SMS), you will be given an opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from us at any time by informing us at the following form

If you supply any data to us which relates to third parties, you represent that it is provided to us with their consent and knowledge of our proposed uses of their data.

The Website may from time to time provide links to or from third party websites or resources for you to access at your sole discretion. Please note that any such third party website or resource may collect and use your personal data in a different manner than us. El Al does not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from this Website or any of El Al websites or which links to them. You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.