- Transferance of points is now instantaneous! However, please allow up to 48 hours for points to arrive to your account.
- All bonus tickets have an additional fuel surcharge which can be partially paid for by points. All air taxes must be monetarily paid.
“The Membership Rewards Points are now in my Matmid account, is there anything else I need do to obtain my bonus ticket or upgrade?”
Yes, you need to request a bonus voucher to exchange for the ticket or upgrade. You can do this by logging into E-clubs with your 7-digit Matmid number and internet password. After you have issued your bonus voucher click on the link to ticket it, your E-ticket will be sent to the email address you have provided.
If you are using a voucher for an upgrade, after issuing the voucher online you will need to contact our call center at 800 223 6700 to finalize your ticket.
E-clubs: check your account
New and Improved point conversion chart