FAQ about Economy Class Plus 

FAQ about Economy Class Plus:

  1. What is Economy Class Plus?
    Economy Class Plus is situated at the front of Economy Class, separated by a curtain, and offers improved seats, with greater legroom and a greater incline.Economy Class Plus passengers enjoy designated check-in counters and many other advantages for an enriched flight experience.

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  2. Who is entitled to reserve Economy Class Plus?
    Reservations in Economy Class Plus are available to every passenger holding an EL AL ticket. the price of a seat in Economy Class Plus is added to the price of the Economy Class ticket purchased by the passenger.
    Members of the EL AL Matmid Frequent Flyer Club with Top Platinum, Platinum or Gold tier status and passengers holding Economy Class tickets with full flexibility (M, S, Y classes) have priority for these seats, subject to availability, at no extra cost. As a rule, premium Class passengers have priority for Economy Class Plus seats which are offered for sale after these customers have chosen their seats.One passenger accompanying a Top Platinum member (on the same flight) is entitled to be seated in an Economy Class Plus seat free of charge subject to seat availability. Silver and TL members receive priority when purchasing a Preferred Seat in Economy Class, but will be charged for seating.

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  3. Is registration for Economy Class Plus tickets available to passengers holding all types of tickets from all ticket classes?
    Yes. Registration for Economy Class Plus is available to every passenger holding an EL AL ticket, from any ticket class and all types of ticket, including bonus tickets.  

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  4. When should the service be booked?
    Economy Class Plus service can be reserved when booking an EL AL flight ticket and at any time until 24 hours before the flight departure time.

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  5. How to register for Economy Class Plus service:
    Registration is through a registration page.
    • Registration is for a waiting list for one of the seats in Economy Class Plus and does not guarantee a seat in the Class in general or in any specific seat.
    • Registration is available up to 24 hours before the flight departure time, according to Israel time. Matmid Gold (GL), Platinum (PL) and Top Platinum (TP) members and one passenger accompanying a Top Platinum member are entitled to be seated in Economy Class Plus, subject to availability, when choosing a seat on the flight during the reservation process on the EL AL website or through a travel agent.

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  6. Where to go when arriving at the terminal?
    The service is available in Israel and at the relevant destinations at the Economy Class Plus check-in counters.

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  7. When will I know if I received a Preferred Seat in Economy Class?
    You will be contacted within 24 hours from the registration to Economy Class Plus, in order to confirm your seat allocation.
    If no seat is available for sale on your flight, you will be sent an email within 48 hours and your request will be checked again closer to the date of your flight. If a seat becomes available, an EL AL representative will contact you.

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  8. What is the order of priority for receiving a Preferred Seat in Economy Class Plus?
    Premium members of the Matmid Club – Platinum (+ one accompanying passenger), Platinum and Gold members – have top priority for these seats, at no charge. In addition, passengers purchasing Economy Class tickets in flexible classes (M, S, Y) will have priority and not be charged. Seating is according to the waiting list for which passengers signed up in advance on the EL AL website.
    Priority on the waitlist is determined as follows:

    1. Passenger accompanying a Top Platinum, Platinum or Gold passenger*
    2. Silver (SL) Matmid members and King David Club members (KD)
    3. TL Matmid members
    4. Passengers who are not Matmid members

    Within each category, the order is according to the date of reservation for a Economy Class Plus.

    * Accompanying to platinum and gold members do not have to register for the site and can make a booking using the telephone service center.

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  9. Does seating in Economy Class Plus affect entitlement to an upgrade to Business Class?
    Definitely not.The rules for upgrade to Business Class are not changed. Every passenger who is entitled to an upgrade will be upgraded. If he/she is not upgraded, the option for a seat in Economy Class Plus is still available.

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  10. How much does a seat in Economy Class Plus cost and when is it paid for?
    $80 per flight segment to/from European destinations
    $150 per flight segment to/from long range destinations

    The price is per flight segment.

    Payment will be made upon confirmation of seat.

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  11. Is it possible to purchase a seat in Economy Class Plus for Matmid points?
    Yes.
    Every passenger may request to have his/her Matmid account charged if such points are available in the account.160 points per flight segment to/from European destinations 300 points per flight segment to/from long range destinations
    * Matmid members may purchase a seat in Economy Class Plus for points if they have the required number of points in their accounts.
    * Passengers accompanying Top Platinum, Platinum or Gold members may purchase a seat for points if they are traveling with the Club member on the same flight.

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  12. On which fleets is Economy Class Plus available?
    Economy Class Plus is being offered for sale on the 747-400 fleet and on the 767-300 fleet to New York, Toronto, Johannesburg, Far East destinations: China, India and Thailand and to a selection of European destinations.
    In the event of a change in aircraft or unavailability of the Class, the amount that was paid will be refunded.

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  13. Is it still possible to check in for the flight on the EL AL website?
    Yes, certainly. The two services do not conflict.

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  14. What must be done if the reservation (flight, date) is changed?
    It is necessary to re-register for a seat in Economy Class Plus.

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  15. What is a Preferred Seat in Economy Class?
    A Preferred Seat in Economy Class is a seat in the first row and/or adjacent to the emergency exit, in all areas of the plane.A Preferred Seat in Economy Class has more legroom than the other Economy Class seats, providing maximum comfort during the flight. For your convenience, check the table indicating the Preferred Seats in each fleet.On the registration form for Economy Class Plus, you will also be offered Preferred Seat products, if available on your flight.
    For details about the Preferred Seating service

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  16. What is Premium Class seating service?
    Business and/or First Class seating service is a service that enables seating in Business/First Class seats in cases in which the Class is not offered for sale in its usual format**.The service provided during the flight is the same as that in Economy Class*.The service is offered for a fee, near flight time, during check-in at the airport, subject to availability
    *The service is available on select flights
    **Seating in Business/First Class with Economy Class service and at times seating in First Class with Business Class service
    The Economy Class Plus registration form will also offer preferred seating products if available on the flight.
    For details about Premium Class seating service

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  17. How to register for a seat in a premium Class:
    Registration is through a registration form on which, subject to seat availability on the flight, it is possible to choose in which service or Class you are interested.

    Please fill in the details of your flight: reservation number and flight number

    You must sign a declaration of health for the Preferred Seat Service. Seats in Economy Class Plus that are not adjacent to the emergency exits are offered to all passengers with no restrictions regarding language, age or health status.

    If Economy Class Plus, Preferred Seat Service, Preferred Seat in Business and First Class are available* on your flight, you can mark on this form the number of seats you wish to reserve. Then complete the remaining required fields and click the send button. Subject to availability, you will receive confirmation for the most premium seat available: seating in First Class service; seating in Business Class service, seating in Economy Class Plus service and Preferred Seat in Economy Class.

    * The service is available on select flights.

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* Destination legend
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Short Range Destinations Greece, Egypt, Budapest, Bucharest, Prague, Kiev and Sofia; western Europe including Moscow, St. Petersburg and Warsaw
Long Range Destinations USA, Canada, China, Thailand, Hong Kong, South Africa and India